NGEN NetOps Specialist Junior (Non Network Incidents) Direct LaborBookmark This
DescriptionUnder immediate supervision, monitor the infrastructure and network, responding appropriately to alerts and events. Respond to incidents from triage through resolution, including escalations, where appropriate. Respond to infrastructure repairs, including directing remote activities to maintain operational effectiveness for services. Provide root cause analysis documentation in accordance with Government procedures. Provide data center support where appropriate. Document daily shift activities in appropriate reporting and ticketing tools and ensure proper pass down of any outstanding issues. Provide incident notification to Government representatives. Work is performed in 24/7 environment and must be able to work second/third shifts, weekends, and holidays. 2-4 years of experience required.
H.S. / GED; DOD 8570.1 Certification IAT-1: A+ or Network+; Microsoft Technology Associate (MTA) certification.
Required Clearance: Secret