Responsibilities

MAJOR DUTIES: •Answer phones, respond to patient requests, and follow up with discharged patients. •Complete initial intake (over the phone) and schedule new patients with appropriate therapist. •Obtain quote of benefits from patient’s insurance companies, submitting insurance claims and following up with unpaid claims. •Manage patient database, including scheduling, creating patient visits, and entering payments. •Handle patient co-pays at time of service by recording payment and printing superbill/receipt. •Assist therapists with scheduling changes, maintaining office supplies and other necessary day to day operations. MINOR DUTIES: •Make copies, file patient chart information, and keep track of authorization requests. •Organize therapist tools: such as maintaining play therapy equipment, creating handouts and educational materials.