Operations Analyst II - Riverside, RIBookmark This
Citizens Financial Group
This is a support role for the Items Processing Group. This position will be reponsible for assisting the team with various assigments and projects. The position will entail collecting, reviewing, analyzing and solving moderately complex operational, systems-related and/or customer issues with the Items Processing Group. May also include the reporting of productivity, quality, and other ad hoc requirements in an accurate and timely manner. This position requires the application of various complex methods, procedures, and knowledge of the business unit's product(s) and system application(s). The colleague will assist in implementations of new applications and workflow enhancements.
This role performs routine, moderately complex analytical review of data and/or documentation which may include customer data and/or review for fraud/risk activities. May perform moderately complex analysis to identify and resolve customer specific issues. May participate and help shape process improvement efforts for the department. May assist in developing and implementing policies, procedures, and training materials to maximize efficiency and customer service. May interface with vendors.
May manage/participate in small projects requiring coordination with other teams and may perform other such duties as assigned including trouble shooting operational issues. Collect, review and analyze data and/or documentation to ensure compliance with department SLAs, policies, procedures, and/or regulatory and risk requirements. May gather documentation requirements in support of projects.
The group has three shifts so the candidate must be flexible to work off shifts as needed. The candidate must be able to work some weekends to support Disaster Recovery Exercises, application implementations, project go live's. Must be willing to travel if needed and willing to attend any trainings the management team deems necessary.
Maintain/create accurate and timely reports and/or documentation with minimal supervision. May perform ad hoc analysis and reporting. Manage competing priorities in an accurate and timely manner. Utilize department specific system applications. Analyze and solve operational issues. May perform other such duties as assigned. May participate/manage projects; may gather documentation requirements in support of projects.
3+ years required of Check Processing experience and knowledge of systems and applications (EIS, ETS,CPCS, iCPCS IBM Payments Director)preferred
Strong ability to multi-task and strong organizational skills
Strong customer service skills
Strong time management skills
Strong written and verbal communication
Proficiency in PC skills and MS Office
Strong analytical skills
Capacity to work independently
Associate Degree Preferred
Professional experience in analysis, Financial services industry or business line experience preferred.
Hours and Work Schedule
Hours per Week: 40
Work Schedule: Monday-Friday 8:00AM-5:00PM
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any othercategory protected by federal, state and/or local laws.