Ops Associate II - Cranston, RIBookmark This
Citizens Financial Group
The Ops Associate II performs advanced clerical operations tasks that are routine and/or repetitive in nature in a fast paced environment. Performs high volume, time-sensitive routine and repetitive tasks requiring intermediate research and problem solving skills in a fast paced environment. Ensures department SLAs are met within risk and compliance, quality control standards. May provide monitoring and oversight of production and workflow of the group. Ensures work adheres to regulations and ensures compliance to departmental policies, risk avoidance standards and SLAs.
Will perform repetitive daily production activities and processes related clerical work. Researches routine customer, brand, or bank inquiries as appropriate. Determines the source of problems and works to resolve them accurately and within quality control and service level agreement requirements. May assume additional responsibilities as requested by management. May include reporting responsibilities which may entail creating, monitoring and analyzing. Provides training and/or feedback for new and existing staff members.
Provide technical support to the management team and department colleagues on business specific systems and/or processing issues. May require multi-tasking and cross training within the department. Must possess ability to work efficiently in a high volume, fast paced, deadline oriented environment. May assume department administrative duties as required. May interface with other departments on projects or initiatives. Requires multi-tasking and ability to provide backup support in all aspects to staff.
Strong problem solving skills and analytical skills
Basic math skills
Solid compliance/regulatory environment knowledge/skills
Ability to multi-task and sound organizational skills
Solid ability to communicate effectively verbally and written
Excellent customer service skills
Strong product knowledge
Basic mainframe experience
Good knowledge of MS Word
Good knowledge of MS Excel Outlook
Solid knowledge of department computer applications and systems.
Strong PC skills.
High School or Equivalent required, Associate Degree preferred
2 3 years Operations experience, Experience working in an operations environment preferably financial institution.
Hours and Work Schedule
Hours per Week:20
Work Schedule: Monday-Thursday 10:00am-3:00pm
Equal Employment Opportunity
It is the policy of RBS Citizens, N.A. to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status, marital or domestic partner status, or any othercategory protected by federal, state and/or local laws.