Production Processes - 2014 IT InternBookmark This
Allstate Insurance Company
2775 N. Sanders Rd.
DescriptionBecome an Intern with Allstate's Production Processes organization that drives the next level of integration for IT Service Management to deliver technology by managing people, process, products and partners. It covers the way technology is delivered and supported through: Problem Management/Root Cause analysis; Change Management/standard approval for changes in the environment; Release Management/holistic planning; ITSM tool integration; Metrics management and reporting; Configuration Management/identification and accounting of all critical components; together these processes enable us to run a 1st quartile Infrastructure organization. The intern candidate would gain introduction to Information Technology Service Management (ITSM) and organizational behavior by facilitating the Enterprise governance of an advanced ITSM program and ITSM Office. Projects would include: 1) Defining a scorecard for compliance and adherence Service Management Office artifacts, including: Visio Swimlane of Enterprise process Roles and Responsibilities Policy, Mandate and Standards End to End User Procedure Manual Communication Plan Communication Templates for Awareness Campaign; Roadmap, Process Training Training Plan Metrics Plan 2) Exposure to Senior Level Leadership to support facilitation of the Production Process Council 3) Interaction with Enterprise Process Mangers, Process Owners and Process Consultants through activities supporting the Working Committee 4) Gain an insight to a complex education strategy by supporting the ITSM Education initiative. 5) Exposure and introduction to industry best practices by participating in the Chicago Land itSMF LIG Group.
- Currently enrolled ina Computer Science, Management Information Systems (MIS), or similar major with a GPA above 3.0.
- Excellent oral and written communication skills.