Professional Services Business Analysis Intern (Intern/Co-Op)Bookmark This
Boca Raton, FL
DescriptionTitle: Professional Services Business Analysis Intern Location: Boca Raton, FL Hours per Week: 40 Work Authorization: U.S. Citizen, US Permanent Resident Tyco Business Unit: Tyco Retail Solutions - Professional Services COMPANY OVERVIEW Tyco (NYSE: TYC) is the world's largest pure-play fire and security company. Tyco provides more than three million customers around the globe with the latest fire protection and security products and services. A $10+ billion company, Tyco has more than 69,000 employees in 1,000 locations in nearly 50 countries serving the world's most demanding environments, including banking and financial services, oil and gas, marine, government, healthcare, retail, home security, transportation and commercial and industrial. More information on Tyco can be found at http://www.tyco.com/. BUSINESS UNIT OVERVIEW Tyco Retail Solutions, a unit of Tyco, is a leading global provider of integrated retail performance and security solutions, deployed today at more than 80 percent of the world's top 200 retailers. Customers range from single-store boutiques to global retail enterprises. Over the past 40 years, our retail solutions have kept hundreds of millions of people safe. Our Sensormatic electronic article surveillance (EAS) products have protected more than 80 million products in the past decade, making it the most trusted brand in retail loss prevention. Operating in more than 70 countries worldwide, Tyco Retail Solutions provides retailers with real-time visibility to their inventory and assets to improve operations optimize profitability and create memorable shopper experiences. DEPARTMENT OVERVIEW The mission of the Professional Services Team is to provide detailed business support during the sales and post sales process for our RFID, Traffic and EAS solutions. This group is comprised of four core teams: Program Management, Business Solutions, Technical Architecture, and Implementation Management. These teams work together on projects with additional internal support from Operations, Product Management and Development teams to ensure that the software is delivered and installed properly. All of our deliverables require a custom installation to ensure that it meets the needs of both small and large retailers. It's imperative that all of the teams work in unison to assure that we deliver excellent results. JOB OVERVIEW The Business Analysis Intern is responsible for assisting in the development and validation of the retail solution business use cases for SPS clients. These solution use cases are comprised of RFID-based inventory visibility solutions, people counting traffic intelligence solutions, and EAS-based loss prevention solutions. Roles Responsibilities Work closely with business owners to develop appropriate solution use cases to match their requirements. Use cases to be developed according to SPS standards, using language that is easily discernible by the business owners and client users. Assist the Manager of Business Solutions in collecting requirements during the sales and pilot opportunities. Develop documentation for inclusion in train-the-trainer sessions. Work with the customer on their execution assumptions plans to ensure that priorities are properly defined. Evaluate information gathered and its underlying true system needs. Assist in the developing with any reporting needs assessments. Assist in the development and delivery of effective presentation materials to the stakeholders in Retail Operations and Inventory Control. Collaborate with Product Management and subject matter experts to analyze tradeoffs between usability and performance requirements. Perform system testing on builds provided by QA to verify that all customer requirements have been properly documented and are functioning as expected prior to delivery of software.
Education Working towards a Bachelor's degree with an expectation to graduate 12/2014 or 5/2015. Excellent verbal and written communication skills, coupled with the ability to interact professionally with a diverse group of executives, managers, and retail store teams to observe, validate, and optimize the adoption of solution use cases. Experience At least 2 years experience in Retail Store Management. Experience and interest in Retail Operations or Inventory Control a plus. Minimal travel as required. Desired Skills and Competencies:
- Core accounting/business/finance courses required.
- Strong analytical skills, to aid in the interpretation of customer business needs for translation into application and operational requirements.
- Detail oriented with good organizational skills
- Good written and oral communication skills.
- Experience in Microsoft Word, Excel, Visio, PowerPoint and Prezi or similar experience.