Address: 4545 W John Carpenter Freeway
Location: Irving, TX
Application Deadline: Available Year-round
Position: Full-time, Paid (College Credit Required)
Connections
Description
The Service Express Attendant greets and assists phone callers in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Ensures release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Responsibilities
Ability to understand and provide friendly guest service. Ability to properly use communication equipment and promptly respond to callers. Ability to remain calm, take proper steps, and direct others in an emergency. Ability to ensure release of any Company, hotel, brand, and guest information is consistent with privacy policies, practices and regulations. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Ability to operate a computer, calculator, phone and other office equipment. Attention to details with good organizational and efficient time management skills.
Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction
Requirements
High school education or equivalent experience. Pleasant phone voice along the consistent proper use of the English language is required. Customer service background and familiarity with hospitality industry practices preferred.
