Service Technician - Japanese Machinery maker (Vernon Hills, IL)Bookmark This
Actus Consulting Group
370 Corporate woods pkwy
Vernon Hills, IL
DescriptionJapanese Machinery maker seeks a Service Technician.
A service technician is responsible to handle all installations and repairs of the machines.
Installation and Training
Responsible to install all new machines at the customer’s site and train customer on proper operation, safety of the machines and maintenance of the machine.
Responsible to diagnose the machine problem at the customer’s site and do all possible repairs. If any parts are required, the service technician needs to communicate with the office to order parts.
When a service technician is scheduled out for any service calls; he is responsible to make all travel arrangement for himself such as booking flight, rental car, and hotel reservation. This job may require more than 85% of travel.
When in office, a service technician is to help out with the Service Desk/Phone Support and parts testing for RMA.
Phone Support: Troubleshooting the machines over the phone and any related issues, if it is not able to fix the problem over the phone, a service call needs to be set up to follow up.
Parts Testing for RMA: they must determine if the parts are good for re-stock, or defective. If the parts are defective, a claim report must be filed to the proper factory for warranty purpose.