Requirements

• Present a friendly, positive attitude to all customers. • Must be willing to learn to use parts lookup and servicing customers at the parts counter. • Maintaining shop area cleanliness, and collecting and disposing of trash. • Insure that all service work is entered, scheduled and accurately completed in the quickest possible timeframe. • Process and handle all work orders and warranty claims from start to finish. • Clearly explain (if called upon) to the customer’s satisfaction the diagnosis and repair of the machine in question. • Observe all safety and security procedures, report potentially unsafe conditions, and use equipment and materials properly. • Treat management and other employees with respect and contribute to building a positive team spirit. • Follow instructions and promptly respond to management direction. • Work with integrity, always upholding company values. • Perform related responsibilities/accountabilities as required or directed.