Tech Support (NOT JUST FOR STUDENTS)Bookmark This
77 Hudson St
Jersey City, NJ
DescriptionMicroarea is a Spanish company expanding to the states from Spain. We are the number one company in all of Spain for developing Case Management software for lawyers and law firms, payroll and ERP software. We are looking for Highly motivated tech savvy Tech support personnel to join us and become part of this great experience and be part of something new that will make a BIG change.
Responsibilities> Primary responsibilities include responding to critical production events, analysis of application code and configuration settings in order to solve Implementation and Customer Service issues.
> Recommendations of actions to improve production conditions, education of Technical Support Engineers, participation in product deployment, and data center maintenance planning are some of the main responsibilities of this role.
> Decisions and methods of work performance are conducted within parameters of established procedures, processes, practices and guidelines. All major deviations from instructions require supervisory approval.
> Root Cause Analysis should be performed when requested or in times of failure.
> Effectively communicates in meetings, in written form, and in one-on-one conversations with peers, supervisor, and others.
> Interact with Customer Service, Implementations, Quality Assurance, Client Relations, Data Center, Networking, Product Management, Product Engineering, Interfaces and third party vendors as needed to resolve production problems.
> Documents work so that instructions and descriptions can be understood and re-used.
> Support Operations Analysts
> Exercises judgment to determine appropriate action
> Involvement in documentation of the best practices, processes and research of the latest technology to support the business
Requirements>interested in Experience in Customer Service/Tech Support
> Must possess highly technical understanding of software development and associated processes.
> Must have excellent oral and written communication skills, a strong customer orientation and good organizational skills. Individual must be process orientated, self-motivated and somewhat creative.
> Prioritize work to meet multiple deliverable and deadlines
> Effectively present information and responds to questions or inquiries from supervisor, customers, coworkers, coordinating personnel, etc
> In-depth understanding of Financial Institutions, Data Processing Vendors, Third Party Vendors, and Interfaces concepts and processes preferred
> Windows Networking- a general understanding of Network Management
> Strong track record of collaborating and partnering to obtain common results
>Excellent organization, communication (written/verbal), and project management skills along with demonstrated ability to translate technology jargon into easily understandable business terms