Student or Entry-Level Job

Assistant Shuttle Operations Manager

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Local Motion Inc.
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description

Job Title: Assistant Shuttle Operations Manager--Newton, MA

Reporting to: Corporate Shuttle Manager/Special Events Manager
Exempt Position

Shift: Monday through Friday, Days 8:30am -- 5:00pm

Summary:

  • This position will provide initial and ongoing maintenance/development of all shuttle drivers' skills relating to the safety of client passengers and safe driving practices.
  • Sustains the mission and policies of LMI via communication and training of all driving professionals.
  • Ensures continued skilled development as well as compliance with policies related to; certification of drivers, safe driving skills, customer service and responsiveness.

Responsibilities:

Operations:

  • Evaluates and interacts with the vehicle operators while in service.
  • Responds to service problems including rerouting and incidents with the goal of uninterrupted service.
  • Interacts and assists with passengers and clients as necessary.
  • Investigates and responds to unsafe location/situation reports; makes recommendations and or changes to resolve the unsafe situation.
  • Informs appropriate supervisory personnel regarding operational problems and coordinates efforts toward their resolution.
  • Helps to ensure that each shuttle route is staffed appropriately.
  • Covers open shuttle routes and assists drivers with customer assistance.
  • Assists in urgent needs that may arise due to passengers left behind, inclement weather and vehicle issues.
  • Maintains confidentially of all client and driver information.
  • Conducts periodic inspections of driver's capabilities and safety standards.


Administrative:

  • Works with management team and the client to ensure the corporate and client's mission as it relates to day to day operations.
  • Communicates with Corporate Shuttle Manager of any complaints and or issues that may arise.
  • Maintains accurate shuttle count records and ensures prompt administration within companies' standards.
  • Assists Corporate Shuttle Manager with education to client's employees/contractors about the shuttle service.
  • Maintains all shuttle service schedule brochures.
  • Customize one-to-one or small group training plans to specific needs of driver(s) involved.


Physical Requirements:

  • Must be able to work shifts or flexible work schedules as needed, nights, weekends and Holidays based on business needs.
  • Regularly required to stand and walk while on locations.
  • Frequently required to sit.
  • Occasionally will be required lift, pull, and stoop.
  • Occasionally will be required to lift up to 25lbs.
  • Must be prepared to work in a number of weather conditions such has snow, rain, and extreme heat or cold.


Qualifications and Skill Requirements:

  • Positive attitude and flexible personality, professional and friendly demeanor.
  • Strong telephone, communication and customer service skills.
  • Strong organizational skills and must be detail oriented.
  • Must be able to multi-task in a fast paced environment.
  • Strong computer knowledge (word, excel, and outlook).
  • Ability to work as part of a team, as well as independently.
  • Ability to handle highly confidential and sensitive materials and information.
  • Must be able to read, speak and have full knowledge of the English Language.
  • 50% - 75% of the time will be spent in the field.
Company Description
Local Motion of Boston provides transportation services to clients in and around the Boston area. We provide all levels of service to include school routes, corporate shuttles and formal events.

How To Apply

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