- Internships /
- Bilingual (English & Spanish) Customer Service Representative
Bilingual (English & Spanish) Customer Service RepresentativeBookmark This
Posted: November 15 2016
Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.
Bilingual (English & Spanish) Customer Service Representative
As a Customer Service Representative (CSR) you will assist our Account Managers in delivering excellent customer service, finding carriers to move our customer’s freight from origination to destination and ultimately develop lasting carrier relationships.
We are looking for strong communicators who succeed in a fast-paced environment. Our CSR’s set and maintain high standards of service and reliability and we take pride in their contributions. As such, we are committed to recruiting, training and retaining intelligent and tenacious individuals. We provide logistics training for those new to the industry, as well as training on our internal systems.
•Load management: calling and finding carriers to move our customer’s freight, seeking and establishing new carriers, getting the driver’s from the pickup to the delivery point.
•Addressing any issues to ensure effective and long-term problem resolution.
•Developing relationships with our carriers, who are just as important as our shipping customers.
•Must partner with Account Managers to provide customers with impeccable customer service while following department’s policies and procedures.
•Fluent in English and Spanish
•High School Diploma or equivalent
•Effective verbal and written communication skills
•Must be able to handle consistent heavy call volume (100+/day)
•Strong ability to multi-task
What we offer:
•Paid Time Off and Holidays
$12.50 hourly + bonus potential.
Normal working hours: 7:30 AM to 4:30 PM Monday-Friday.
We are committed to helping our customers (multiple shippers and manufacturers in every industry) grow by facilitating the movement of their products and managing their supply chains.
Our team is committed to getting the job done, whatever it takes.