Student or Entry-Level Job

Bilingual (English & Spanish) Customer Service Representative

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Amino Transport
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description

Bilingual (English & Spanish) Customer Service Representative

As a Customer Service Representative (CSR) you will assist our Account Managers in delivering excellent customer service, finding carriers to move our customer’s freight from origination to destination and ultimately develop lasting carrier relationships.

We are looking for strong communicators who succeed in a fast-paced environment. Our CSR’s set and maintain high standards of service and reliability and we take pride in their contributions. As such, we are committed to recruiting, training and retaining intelligent and tenacious individuals. We provide logistics training for those new to the industry, as well as training on our internal systems.

Responsibilities

•Load management: calling and finding carriers to move our customer’s freight, seeking and establishing new carriers, getting the driver’s from the pickup to the delivery point.
•Addressing any issues to ensure effective and long-term problem resolution.
•Developing relationships with our carriers, who are just as important as our shipping customers.
•Must partner with Account Managers to provide customers with impeccable customer service while following department’s policies and procedures.

Requirements

•Fluent in English and Spanish
•High School Diploma or equivalent
•Effective verbal and written communication skills
•Must be able to handle consistent heavy call volume (100+/day)
•Strong ability to multi-task
•Computer proficiency

What we offer:

•Medical Insurance
•Vision Insurance
•Dental Insurance
•Life Insurance
•401K
•Paid Time Off and Holidays

Pay

$12.50 hourly + bonus potential.

Normal working hours: 7:30 AM to 4:30 PM Monday-Friday.

EOE

Company Description
Amino has been in business for over 17 years and is a growing 3PL Company with 9 offices located in Dallas TX, Hurst TX, Houston TX, San Antonio TX, Amarillo TX, St. Louis MO, Brighton MI, Scottsdale AZ and Birmingham AL.

We are committed to helping our customers (multiple shippers and manufacturers in every industry) grow by facilitating the movement of their products and managing their supply chains.

Our team is committed to getting the job done, whatever it takes.

How To Apply

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