Student or Entry-Level Job

Claims Supervisor

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Pro General Insurance Solutions, Inc
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description

If you are looking for a casual yet professional work environment, you should consider Pro General Insurance Solutions, Inc. Pro General is a Managing General Insurance Agency that focuses on auto insurance policies and is located in La Crescenta, CA. We are looking for a highly motivated and energetic team player capable of supervising remote and local staff while negotiating and resolving auto claims. This individual will be responsible for supervising the entire claims process including first notice of loss, total loss, subrogation, investigating coverage, determining liability and maintaining adequate pending levels for the staff.

RESPONSIBILITIES:

  • Review and analyze policy to determine applicable coverage and determine coverage disputes
  • Ensure proper investigation of claims are handled by adjusters
  • Handle escalated inquiries from claimants, insureds and staff
  • Ensure staff has met or exceeded their daily, weekly and monthly metrics
  • Proactively monitor/train staff for performance and relay information to senior management
  • Quality control staff on a daily, weekly and monthly basis by review claims and phone calls
  • Respond to DOI complaints as they relate to claims within appropriate timeframe
  • Ensure timely letters and diary expectations are met by adjusters to ensure compliance with state and federal laws
  • As appropriate, review, draft and deliver denial letters, reservation of rights letters and other correspondence to claimants and insureds
  • Determine settlement amounts and negotiate claims settlement within authority limits to insured’s and claimants
  • Follow proper escalation procedures based on severity of the claim and communicate with counsel
  • Make reserve recommendations based on nature of damages
  • Communicate with underwriting on variances within the policy file and claims trends
  • Other duties as assigned


QUALIFICATIONS:

  • Minimum of two years of experience supervisor in an auto claims environment
  • Excellent communication skills (oral / written)
  • Ability to multi-task
  • Spanish speaking preferred
  • Ability to get California and Florida adjuster license is required
Company Description
Pro General Insurance Solutions, Inc. is a general agency specializing in specialty auto and youth sports programs. Headquartered in La Crescenta, CA and offices in Florida the Company was established in 2013 by insurance professionals with experience in retail, wholesale and the carrier side of the business.

Pro General is aligned with various A Rated carriers and independent agents who are licensed professionals in your area. The company offers diverse platforms for specialty auto risks in California and Florida by leveraging their policy management system to ensure competitively priced and properly underwritten risks while detecting and fighting fraud.

How To Apply

Apply
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