Student or Entry-Level Job

Customer Service Representative

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Edict Systems, Inc.
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description

Job Summary:
The Customer Service Representative is the primary point of contact with our customers. The successful candidate will provide outstanding customer service and technical issue resolution in a professional manner to ensure customers maintain a high level of customer satisfaction with the products and services offered by the company. Communication will be by phone, email and chat. Duties involve account configuration and identifying and resolving Level I technical issues or escalating issues to Level II CSR. This person must be professional in their demeanor and possess excellent verbal and written communication skills.

Qualifications/ Required Skills:
Strong communication and interpersonal skills
Strong attention to detail
Ability to explain complicated information in a clear and concise manner
Technical coursework or demonstrated technical aptitude
Professionalism
Basic knowledge of various operating systems, network components, desktops, laptops, and printers
Knowledge of Internet Technologies a plus
Knowledge of EDI a significant plus

Company Description
Edict Systems, Inc. is a provider of Business-to-Business electronic commerce services specializing in Electronic Data Interchange (EDI) and XML-based solutions utilizing the internet and cloud technology.

How To Apply

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