Student or Entry-Level Job

Director of Client Services 54009

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BioSource International Recruiters
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description
  • Providing senior level leadership and strategic direction for customer service management team to ensure a premier customer service experience;
  • Coaching, mentoring and developing a sustained leadership model;
  • Designing and implementing appropriate business structure to ensure efficient operations that deliver the highest quality service to a diverse customer base;
  • Providing Customer Relationship Management;
  • Analyzing critical business trends and anticipating future business needs;
  • Driving strategic change within the Customer Service organization;
  • Assuming responsibilities for project management to support new sales growth initiatives, product launches, system enhancements, or key customer programs;
  • Effectively managing the Customer Service budget;
  • Travel is expected to be 15-20% of the time;
  • This position reports to the VP of Customer Service.

Education:4-year degree required; Business Administration or related disciplines preferred.

Required Skills:
  • 6+ years of experience in Customer Service or an associated Operational Leadership position in a manufacturing environment;
  • Proven collaborative leader and business partner to marketing, logistics, manufacturing, product and sales functions;
  • Ability to effectively lead and influence others in a dynamic team environment;
  • Strong, proven leadership, coaching, mentoring and teaching skills;
  • Achieves results, drives successful development and execution of strategic plan;
  • Ability to analyze and interpret business data, trends and impact;
  • Thinks strategically with a broad view of the customer experience;
  • Excellent communication, presentation and interpersonal skills;
  • Strong accountability for individual and team performance.

How To Apply

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