Student or Entry-Level Job

Director of Client Services 54009

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Career Brokers
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description
  • Providing senior level leadership and strategic direction for customer service management team to ensure a premier customer service experience;
  • Coaching, mentoring and developing a sustained leadership model;
  • Designing and implementing appropriate business structure to ensure efficient operations that deliver the highest quality service to a diverse customer base;
  • Providing Customer Relationship Management;
  • Analyzing critical business trends and anticipating future business needs;
  • Driving strategic change within the Customer Service organization;
  • Assuming responsibilities for project management to support new sales growth initiatives, product launches, system enhancements, or key customer programs;
  • Effectively managing the Customer Service budget;
  • Travel is expected to be 15-20% of the time;
  • This position reports to the VP of Customer Service.

Education:4-year degree required; Business Administration or related disciplines preferred.

Required Skills:
  • 6+ years of experience in Customer Service or an associated Operational Leadership position in a manufacturing environment;
  • Proven collaborative leader and business partner to marketing, logistics, manufacturing, product and sales functions;
  • Ability to effectively lead and influence others in a dynamic team environment;
  • Strong, proven leadership, coaching, mentoring and teaching skills;
  • Achieves results, drives successful development and execution of strategic plan;
  • Ability to analyze and interpret business data, trends and impact;
  • Thinks strategically with a broad view of the customer experience;
  • Excellent communication, presentation and interpersonal skills;
  • Strong accountability for individual and team performance.
Company Description
Career Brokers is an Executive Recruiting firm with THOUSANDS of jobs posted from 600+ affiliate offices across the USA. We have jobs in most industries (Information Technology, Engineering, Healthcare, Sales, Marketing, Manufacturing, Accounting, Finance, HR, and many more).

How it works: When you apply to one of our jobs, your resume is sent, directly, to the Recruiter/office in charge of that search.

***PLEASE NOTE - If the job belongs to one of our affiliates, it is up to them to contact you.

Finally:

1. If you live outside the USA or Canada, we cannot help you.
2. 99% of our jobs requires US Citizenship or Green Card.
3. We never work with 3rd parties/sub-contractors/corp-to-corp.

Good luck in your job search!

How To Apply

Apply
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