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Financial Customer Service RepresentativeBookmark This
Posted: November 15 2016
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CBE Companies is looking to Financial Customer Service Representatives for a major telecommunications provider in Waterloo, IA.
As a Financial Customer Service Representative, you will be responsible for customer account resolution by using effective negotiating and relationship building skills to partner with the customer and help problem solve. You will be representing our client on the phone to the consumer. Therefore, our customer solution efforts focus on protecting the clients brand reputation through creating a positive customer experience. To succeed, you must thrive in a fast-paced, multi-faceted, deadline-oriented environment. We pride ourselves on a corporate culture with a strong track record of success, and we're looking for people who value opportunity, challenge, innovation, results and fun!
The minimum requirements for this position are:
*At least 18 years of age
*High School Diploma or GED
*9+ months of work history (customer service experience preferred)
*Proficiency in computer and typing skills
*Ability to communicate in a clear and effective manner with the customer
*Achieve schedule adherence and compliance expectations
*Meet productivity and call quality standards as set by the company
*Problem solving skills & ability to recommend solutions
CBE offers paid training, no call center experience necessary!
Hours of operation: 6 AM- 11 PM Monday- Friday and 7 AM- 7 PM on Saturday.
Compensation: $10.00 -$11.75 per hour (based on shift).
EOE/AA M/F/VET/DISABILITY. Background checks and drug screening required. Credit checks not conducted for entry-level positions.
With more than 1,100 people in six locations globally, CBE Companies can deliver the right solution in the right location(s) for your ever-changing business needs. Its corporate headquarters is located in Cedar Falls, Iowa, with two facilities in Waterloo, Iowa, and additional facilities in New Braunfels, Texas and Manila, Philippines. The organization is consistently recognized as a local Employer of Choice. It has also been recognized by Workplace Dynamics as one of Iowa's Top Workplaces.