Student or Entry-Level Job

Front Desk Supervisor (bilingual)

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Elaine Ellis Center of Health
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description

·       Oversee and supervise all activities and functions of the Front Desk.

·       Provides input on evaluations of staff performing front desk duties.

·       Schedule, reschedule and confirm patient appointments.

·       Maintain the schedule for all providers and advise them of potential conflicts.

·       Retrieve patient charts and information for providers.

·       Prepare and maintain daily, weekly and monthly front desk reports.

·       Greet patients and visitors, determine the nature of their visit and direct them accordingly.

·       Receive incoming telephone calls and respond to callers’ requests.

·       Gather required patient data, and review registration forms for completeness.

·       Screen patients for available financial assistance programs.

·       Contact or review insurance systems to determine benefit coverage and co-pays.

·       Receive and respond to requests for information from other providers, insurance companies and/or pharmacies.

·       Advise patients of financial obligations (co-payments and/or outstanding balances) and collect payments accordingly.

·       Record and post payments received from patients.

·       Assemble patient charts, enter data and scan documents into EMR.

·       Secure appropriate referrals as requested by providers.

·       Actively participate in team training for patient centered care coordination.

·       Manage customer inquiries and complaints, referring patient grievances and documenting as appropriate.

·       Perform routine clerical tasks, including but not limited to, receiving/sorting mail, keyboard entry, maintaining logs, copying, filing and faxing.

·       Assist in maintaining office supplies.

·       Represents the Center at professional organization meetings and training related to front desk functions.

Company Description
Elaine Ellis Center of Health is a not-for-profit organization dedicated to providing affordable comprehensive, preventive, and primary healthcare services to individuals residing in public housing and the surrounding areas, regardless of their ability to pay. In so doing, we are committed to offering said services in a clean, safe environment, appropriate in meeting the healthcare needs of our target population.
EECH is recognized as a Primary Medical Home by the National Committee for Quality Assurance.

How To Apply

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