Student or Entry-Level Job

Implementation Technician

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PM Telco
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description

PM Telco, a Robbins Gioia subsidiary, is currently seeking a part-time Implementation Technician to support on-site Avaya repairs in Amarillo, TX and the surrounding areas.  The role of the Implementation Technician is to work on site at customer locations for the following:

  • Knowledge of Avaya CM 6.x Enterprise telecommunication systems
  • Repair broken Avaya telecommunication systems
  • Perform routine maintenance on Avaya telecommunication systems
  • Do adds, moves, and changes to the telephone system

The Implementation Technician takes work orders generated by the PMTelco Field Service Manager or the Avaya dispatcher and performs the required service on behalf of Avaya or the business partner that contracts PMTelco’s service.

Required Skills

The Implementation Technician is a non-exempt customer-facing business professional that provides a variety of information directly to customers for their ongoing programs, new initiatives, strategic planning, and measurement/evaluation in one or more of RG's solutions.  They possess excellent customer service skills, remain current on industry trends, value team work, and have a wide range of interpersonal skills including strong communication skills.

Required Experience

  • 1+ year of Avaya experience to include implementation, troubleshooting, and problem resolution of Avaya's TDM & IP solutions for small and large customers
  • 1+ year of experience with Avaya's technical support processes and resources
  • 1+ year of experience with the products and technology curricula available through Avaya University, particularly those leading to Avaya certification exams

Physical Requirements:

Sedentary work: Exerting up to 10 lbs. of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required, only occasionally and all other sedentary criteria are met.

Robbins Gioia is an Equal Employment Opportunity/AffirmativeAction/Disability/Veteran/VEVRAA Federal Contractor

Company Description
PMTelco, an organization of more than 175 seasoned
Telecommunications professionals, offers clients expertise across North America in Project and Program Management, Site Management, Software Deployment, Client Relationship Management, Avaya and other major telecommunications manufacturers' Products and Services, and telecommunications Portfolio Management.
We work closely with many Direct Sales organizations, building mutually beneficial relationships and increasing the value they bring to their clients. PM Telco becomes an extension of your team, providing professional support on a variable cost basis.

How To Apply

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