Student or Entry-Level Job

It Support Tech - #16-0198

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Quinn Company CAT
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description
SUMMARY
Installs, modifies, and makes minor repairs to personal computer hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Essential duties and responsibilities include the following. Other duties may be assigned.

• Inspects personal computer equipment and reads order sheet listing user requirements to prepare microcomputer for delivery.
• Installs or assists service personnel in installation of hardware and peripheral components such as monitors, keyboards, printers, and disk drives on user's premises.
• Loads specified software packages such as operating systems, word processing, or spreadsheet programs into computer.
• Enters commands and observes system functions to verify correct system operation.
• Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
• Instructs users in use of equipment, software, and manuals.
• Answers, evaluates, and prioritizes incoming telephone, voice mail, e-mail, and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer-related technologies.
• Interviews user to collect information about problem and leads user through diagnostic procedures to determine source of error.
• Calls software and hardware vendors to request service regarding defective products.
• Tests software and hardware to evaluate ease of use and whether product will aid user in performing work.
• Recommends or performs minor remedial actions to correct problems.
• Evaluates, installs and troubleshoots other communication equipment and technologies, including PBX and other telecommunications products
• Coordinates activities with help desk, network services, or other information systems groups.
• Provides updates, status, and completion information to manager, problem request tracking system, and/or users, via voice mail, e-mail, or in-person communication.
• Replaces defective or inadequate software packages.
• Refers major hardware problems to service personnel for correction.
• Participate in professional development classes; utilize employee education fund and other opportunities for learning and continual improvement

SUPERVISOR RESPONSIBILITIES
- Act as information resource for Help Desk and Technology Trainer for staff.
- Perform administrative duties as they relate directly to the customer needs for adds, moves, and changes to user accounts.
- Excellent project management and customer service skills
- Excellent verbal, written and group communication skills
- Provide training for internal and external customers
- Demonstrates leadership qualities in a work group, team or project
- Must possess a high degree of technical knowledge in the daily use and maintenance of a corporate Active Directory and Lotus Notes Domino environment, virus defense solution, and possess a solid understanding of best practices in regards to IT polity and security.

COMPUTER SKILLS
PC hardware experience (i.e. upgrading, troubleshooting). Experience with Microsoft Windows 9x, NT, 2000 and XP. Experience with Microsoft Office 2000/XP. Proficiency in troubleshooting commonly-used networking hardware/software. Experience with Microsoft Windows in a networked environment. Familiarity with hubs, switches, NICs, and other Ethernet hardware. Peripheral troubleshooting experience. Requirements EDUCATION AND/OR EXPERIENCE

2 year college certificate; or two to four years related experience and/or training; or equivalent combination of education and experience.

Quinn is an Equal Opportunity Employer M /F /V /DV
Company Description
Our history began in 1919 when Quinn Company supplied the Killifer Disc and Holt Tractor to the Fresno area farmers in their quest to develop the great San Joaquin Valley into the worlds richest agricultural region. In 1925, when Holt and Best Tractor Company merged to form Caterpillar Tractor Co. (now Caterpillar Inc.), Quinn became its dealer in the Fresno and Madera County area. Since then, we have expanded through acquisitions and grown along with the economy of California.

Now in our third generation of family ownership, our operations span fifteen counties throughout central and southern California, including Arizona. Quinn now has 18 locations from Salinas to Foothill Ranch with more than 800 employees to serve our customers.

We are proud of the success we have built with the help of our customers, our employees and Caterpillar.

www.quinncompany.com

How To Apply

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