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Quality Assurance Specialist

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Golden Gate Regional Center
Posted: November 15 2016
Application Deadline: No Deadline
Position: Paid

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Description

Job Description

QUALITY SPECIALIST- RESIDENTIAL PROGRAMS

SAN FRANCISCO

(Job No: 594)


Do you want to make a difference in the lives of individuals with developmental disabilities?   We are looking for candidates who, working within a team environment and collaboratively with residential homes in the community, can come up with innovative person centered approaches to improve the quality of services to individuals supported by the Agency.    This position evaluates residential, day and specialized services within Agency’s three counties to ensure services provided to people supported are compliant with state regulations, and consults with the providers to improve the services as required by the Agency standards and best practices for community programs for individuals with developmentally disabilities.

Golden Gate Regional Center is a non-profit organization that provides assistance to support individual with developmentally disabilities to lead independent and productive lives. We offer competitive pay, outstanding benefits, and a dynamic work environment. We have over 200 employees located in San Francisco, Marin and San Mateo counties. Successful candidates must have access to reliable transportation on a regular basis to visit programs often without advanced notice. 

ABOUT THE AGENCY

Golden Gate Regional Center is a non-profit organization that provides assistance to support individual with developmentally disabilities to lead independent and productive lives. We offer competitive pay, outstanding benefits, and a dynamic work environment. We have over 200 employees located in San Francisco, Marin and San Mateo.

ABOUT THE JOB
This program evaluates and provides technical assistance to residential, day and specialized services within Agency’s three counties to ensure services provided to people supported are in compliance with Title XVII, California Code of Regulations, Agency standards and best practices for community programs for the developmentally disabled.  Successful candidates must have access to reliable transportation on a regular basis to visit programs often without advanced notice.

DUTIES

Coordinate and conduct quality assurance evaluations on community programs as an independent evaluator or as an evaluation team leader, including drafting evaluation reports, conducting follow-up visits, and providing ongoing monitoring. Evaluate Family Homes Agency (FHA) annually and provide ongoing technical assistance to the FHA and community programs. Develop plans of correction for underperforming programs and provide follow up as needed. Deliver specialized training workshops for service providers, GGRC staff, and community representatives.

In coordination with other staff, revise evaluation tools for residential and nonresidential programs as needed based upon working knowledge of Title XVII regulations and best practices in the field. Analyze and review changes in relevant sections of Title XVII and XXII and DDS standard regulations and make policy recommendations as appropriate.

Serve on in-house and community committees and task forces to improve quality of community programs and participates in State reviews of GGRC services and meetings with Community Care Licensing and other regional centers.

Participate in the Request for Proposal process for service provider selection as needed and with special projects, as needed. Ensure all client information as confidential in compliance with the federal Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Lanterman Act.

EDUCATION AND EXPERIENCE

·        Bachelor’s Degree from an accredited school of social welfare or related human services field with Master’s Degree preferred

·        2+ years post-graduate work, one of which must be in the field of developmental disabilities

·        Experience with managing or working with programs for developmentally disabled

SKILLS AND COMPETENCIE

·        Ability to convey complex information and ideas (including policies, procedures, regulations and expectations) to diverse groups clearly and concisely verbally and in writing

·        Ability to communicate in front of large groups of providers and community partners with a broad spectrum of business and professional expertise

·        Ability to interpret guidelines and standards and apply them in a fair and consistent manner

·        Program evaluation and development

·        Ability to collaborate with providers and community partners

·        Ability to document and maintain accurate data, reports and records

·        Problem identification and analysis

·        Active listening

·        Adaptability

·        Collaboration/Teamwork

·        Customer service orientation

·        Organizational  and time management skills

·        Self direction

·        Empathic and demonstrates respect and support cultural awareness.


Salary: $3,433.33/month (Bachelor’s Degree); $3,605.00/month (Master’s Degree).

GGRC is an equal employment opportunity employer.

DO NOT HIT “REPLY” TO ADVERTISEMENT. Resumes emailed, faxed or not sent through Agency’s Applicant Tracking System will not be considered.  Candidates should email cover letter and resume in a single PDF document with compensation requirements and resume to the following link.  https://home.eease.adp.com/recruit/?id=14765171

Company Description
Golden Gate Regional Center is a non-profit that provides assistance to allow developmentally disabled individuals to lead independent and productive lives. We offer competitive pay, outstanding benefits, and a dynamic work environment. We have over 200 employees located in San Francisco, Marin and San Mateo Counties.

How To Apply

Apply
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