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Reporting AnalystBookmark This
Posted: November 15 2016
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We are currently looking for a Reporting Analyst, to join our Center of Excellence team. You will utilize your expertise with data, strong database and excel skills, knowledge of reporting tools and work extensively with technical and functional teams to generate custom reports in an internal and external, client facing capacity.
· Work closely with clients to design, document, and develop call center reports for end users taking highly complex information and producing user-friendly reports
· Reporting experience in a call center environment is highly desirable
· Experience in being part of a quality and audit team performing audits, checking adherence to SLA’s, compliance standards and regulations and writing documentation.
· Any experience with SOX or similar compliance environments is a huge plus
· Generate custom reports by working extensively with technical and functional teams
· Proficient in Microsoft Excel, SQL and MS Office applications
· Strong in SQL query development
· Fostering strong relationships to ensure successful reporting