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Restaurant AssociateBookmark This
Posted: November 15 2016
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JOB SUMMARY AND SCOPE
Restaurant Associates perform a variety of tasks in support of the successful operation of their assigned Fazoli’s Restaurant. Restaurant Associates perform all duties in accordance with Company policies, procedures, systems and processes. His/her primary objective is to consistently meet or exceed Guest expectations through delivery of superior quality, service and cleanliness.
PRIMARY DUTIES AND RESPONSIBLITIES – All Restaurant Associates
Regardless of which position(s) the restaurant Associate performs he/she is expected to perform the following service and hospitality practices.
· Interacts fairly and effectively with a diverse base of Guests, Managers and fellow Associates in a courteous, cordial and professional manner.
· Initiates conversations, speaks and listens effectively, and “connects” with Guests interpersonally through casual conversation and by demonstrating an “attitude of servitude.”
· Prepares and serves only the highest quality food products that meet Fazoli’s exact specifications and
· Works with and through fellow Associates and Managers to ensure complete Guest satisfaction.
· Cleans and sanitizes station and restaurant in accordance with Company and health department standards. Utilizes “clean as you go” system.
· Thanks each Guest for their patronage and invites them to return in the future.
· Strives to resolve Guests issues, complaints and concerns and informs management timely of same.
· Ensures personal appearance, hygiene and uniform conditions comply with standards outlined in the Company’s Grooming and Personal Appearance Policy.
· Demonstrates teamwork, works well with others and completes tasks with the best interest of others in mind.
· Demonstrates impeccable integrity and can be counted upon to meet his/her commitments.
In 2006, Fazoli's welcomed new ownership under an affiliate of Sun Capital Partners of Boca Raton, FL. In 2015, the Lexington, Ky.-based, fast-casual restaurant chain has been sold by Sun Capital Partners to Sentinel Capital Partners. Fazoli's operates 213 company-owned or franchise-operated locations in 26 states.
Fazoli's Is An Equal Opportunity Employer Valuing A Diverse Workforce To Become A Stronger Company.