Crisis Helpline Counselor

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9201 Basil Court, Suite 160
Upper Marlboro, MD
Application Deadline: Available Year-round
Position: 7 Full-time, Unpaid

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CAFY is looking for volunteers that are interested in working for a non-profit organization providing crisis services for victims of domestic violence. Training is provided.

Community Advocates for Family & Youth (CAFY) is a full social services organization working to prevent, support and educate about violence and victimization. We serve victims of crimes to help reduce trauma, hold offenders accountable, and stabilize victims involved in violent crimes. Trained victim advocates provide crisis intervention, case management, court education and accompaniment and post-trial support.

With our Helpline, CAFY helps families deal with daily life issues associated with domestic violence or sexual assault. Trained helpline workers work to recognize the challenges and identify resources to any family given their challenges of physical, verbal, psychological, and sexual abuse. We believe by implementing a 24 hour helpline we can provide a safe and nonjudgmental resource for those affected by violence and seeking help and/or advice.

CAFY provides linguistically specific services to Hispanic victims as well.


• Provide quality telephone intervention to the intended hotline audience (domestic violence, sexual assault).
• Provide accurate, up-to-date information to callers.
• Refer callers to appropriate resources.
• Collect accurate and detailed data about calls and callers.
• Work shifts scheduled by supervisor within the 24 hour period.
• Attend regular supervision, training and debriefing sessions.
• Able to telework.


Minimum of at least 2-3 years of undergraduate school focused in psychology, counseling, sociology, criminal justice, women’s studies and/or foreign language (particularly Spanish).
Excellent listening skills and customer service.

Seeking candidates with excellent communication skills, good judgment, and who are detailed oriented, able to work in a team, and are open-minded regarding cultures, religions, and sexuality.

How To Apply

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