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Customer Service AssociateBookmark This
Posted: August 12 2016
Always be on the alert for potentially fraudulent job postings online - never send money to a potential employer.
DescriptionMaintains customer relationship by responding to inquiries; documenting actions.
ResponsibilitiesProvides information to customers by verifying understanding of request; answering questions; offering assistance.
Initiates service by recording requests; forwarding to dispatching.
Collects revenue by receiving and recording payments.
Resolves billing problems by identifying the problem; explaining procedures; forwarding required adjustments.
Improves quality results by evaluating processes; recommending changes.
Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.