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Customer Experience Associate (Internship) - 22K - Part Time (20hrs/week)Bookmark This
102 Wall Street, suite 450
New York, NY
Posted: March 11 2015
Application Deadline: Available Year-round
Position: Part-time, Paid
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DescriptionPart Time (20hrs/week)
Our Client is a large multinational based in New York and looking to add to their multifunctional CR team. There is extensive co-operation with the corporate Customer Success Team.
The Customer Success Team is responsible for reaching out proactively to customers considered more at risk to cancel while adhering to a specific strategy determined by management. As a Customer Experience Associate, you will focus on making outbound calls and communications designed to increase engagement and to delight customers who do not receive the most out of Constant Contacts products and services.
Job Responsibilities: Provide a consultative Service Plus experience to customers by making product, marketing, and content recommendations to customers that specifically meet their needs. Achieve a level of productivity that is evenly balanced between quantity and quality of outbound efforts. Conduct extensive needs analysis and follow-up with customers to ensure they purchase products and services that meet their needs. Coach and advise small business and organizations on email, event marketing, and social media marketing strategies to help their businesses thrive and grow. Accurately enter, update, and maintain customer information in customer relationship management applications for follow-up and keep comprehensive and accurate client information.
Skills and Experience (Required): Must be a quick learner who is able to learn new systems, processes, and adapt quickly to new tests and strategies while balancing individual projects. Excellent attendance record Minimum of six months related experience in a customer support environment Interest in or experience of working with small businesses Must be an energetic self-starter with ability to work independently and within a team. Demonstrated enthusiasm for helping customers by getting to the root of their problems and then resolving issues through superior active listening skills, above average product knowledge, coaching skills, and customer service. Ability to multi-task, attention to detail, and time management are a must. Persistent, patient, and adaptive personality; must be capable of assessing coaching skills required to facilitate engagement on a customer by customer basis. Strong verbal, written, and interpersonal skills. Proficient in MS office and web browser environments.
Apply at: www.smartrecruiterbox.com