Student or Entry-Level Job

Norwegian and Danish Administration Permanent - Live and work in Ireland

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At National Pen we strive to be the worldwide leader in providing high value promotional products for businesses and professionals by providing expert knowledge and effective promotional products.

With a workforce from over 30 different countries with 18 working languages, we provide a very diverse and multi-cultural environment in which to work with ongoing training to provide you with the tools to be successful.

Bilingual Up-Selling Agent (Current / Existing Customers)

The Up-selling Agent is responsible for generating sales from existing customer orders. He or she will be assessed by the revenue generated from selling activities, number of orders entered and quality and accuracy of order entry.

Upsell agents also work on outbound call campaigns to increase & generate revenue from existing & prospect customers who have ordered with National pen Ltd in the past.



1 year of sales or Administration experience (experience using various communication channels such as chat, phone, email)
Have previous experience within a sales environment, particularly direct sales and with a proven sales ability
Highly motivated & target driven individual
Ability to work under pressure
Have the ability to work accurately & show good attention to detail
Good telephone manner: professional, courteous, clear speech, good call management, assertive
Be fluent in one or more of the following languages: Danish or Norwegian
Good English
Computer literate: excellent keyboard skills, familiar with different on-line database packages
Ability to multitask
Be a good team player



Calling customers from existing mail orders received
Entering & verify orders  accurately on database
Use sales techniques to convince the customers to increase their order quantity
Working on projects to increase National Pens revenue  from outbound call campaigns
Any other duties/projects as directed by Senior Management

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