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Global Leading Consultants
921 Bergen Ave
Jersey City, NJ
Posted: July 25 2016
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DescriptionOur Firm is seeking great sales and customer service reps. Bring your knowledge and skills into your new career. We're looking for candidates that are passionate, energetic, life-changers. We say life-changers, because that's exactly what we set out to do every day. This position will include the following:
ResponsibilitiesMain Job Tasks and Responsibilities:
1. Deal directly with customers. Respond promptly to customer inquiries.
2. Handle and resolve customer complaints.
3. Process orders, forms, applications and requests.
4. Organize workflow to meet customer timeframes.
5. Direct requests and unresolved issues to the designated resource.
6. Manage customers' accounts.
7. Keep records of customer interactions and transactions.
8. Record details of inquiries, comments and complaints.
9. Record details of actions taken.
10. Maintain customer databases.
11. Communicate and coordinate with internal departments.
12. Follow up on customer interactions.
13. provide feedback on the efficiency of the customer service process
RequirementsGreat Work Ethic,
Problem Solving Skills,
Analyzing Information ,