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PRO Lighting Group, Inc.
7060 Kensington Rd
Posted: June 27 2016
DescriptionPRO Lighting is a distributer for energy efficient lighting products. Headquartered outside of Detroit, MI in the city of Brighton, PROLighting.com has been a trusted partner in lighting for over 13 years. With nearly 200,000 commercial and residential customers nationwide. We’re focused on being the most disruptive Eccomerce company within the lighting industry. We have a dedicated staff of certified lighting professionals, our goal is to provide our customers with not only a wide selection of energy efficient lighting products but also provide them with the knowledge of local and federal lighting incentives programs.
PRO Lighting has supplied contractors, DIYers, building owners, schools, federal and state government entities, and hospitals. Thanks to our "ease of use” and customer service this list is growing everyday!
ResponsibilitiesThis is not a solicitation job.
-Effectively manage large amounts of incoming calls and emails
-Generate sales leads
-Identify and assess customers’ needs to achieve satisfaction
-Build sustainable relationships of trust through open and interactive communication
-Provide accurate, valid and complete information by using the right methods/tools
-Meet personal/team sales targets and call handling quotas
-Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
-Keep records of customer interactions, process customer accounts and file documents
-Follow communication procedures, guidelines and policies
-Take the extra mile to engage customers
Requirements-Proven customer support experience
-Track record of over-achieving quota
-Strong phone contact handling skills and active listening
-Familiarity with CRM systems and practices
-Customer orientation and ability to adapt/respond to different types of characters
-Excellent communication and presentation skills
-Ability to multi-task, prioritise, and manage time effectively
-High school degree