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Product Support Engineer Intern

LexmarkShawnee, KS

Perceptive Software, a division of Lexmark, International, builds technology that gives organizations visibility to and control over all of the processes and data they need to work smarter, within the context of their enterprise software applications. We combine a practical knowledge of the customers business and the right mix of technology, with the most relevant best practices to deliver complete solutions that tackle todays biggest organizational challengesfinancial performance, managing risk and adapting to the future. As one of the fastest growing software companies in the world, Perceptive is always looking for talented professionals with the focus and the drive to go farther.

Perceptive Software, Inc. is enjoying rapid growth with its unique, patented document imaging, management and workflow software. We are currently seeking Product Support Interns. Interns are responsible for providing technical support to a customer base of system administrators and end-users.

  • Work proactively and energetically interact in a team environment.
  • Work with a highly diverse customer base.
  • Learn new technology, including our document imaging suite of products.
  • Manage multiple tasks while remaining detail oriented.
  • Provide comprehensive support for our customer base, meet or exceed the standards of service outlined in our support and maintenance agreements, and ensure the highest level of customer satisfaction, and provide timely and accurate communication of issue status and resolution to the customer.
  • Provide frontline product support for incoming phone, email and web based support requests.
  • Follow standard troubleshooting processes through resolution, document all issues in Perceptive Softwares issue tracking database.
  • Work with Perceptive Software team members to efficiently troubleshoot and solve problems.
  • Work shift hours, provide back-up and emergency support when necessary.

Requirments

  • Previous help desk experience is a bonus.
  • Operating Systems: Windows 98/NT/2000/XP/2003/Vista, Unix (Solaris, HP/UX, AIX), Linux.
  • Knowledge of Relational Database.
  • Scripting Skills.
  • Must be enrolled in an undergraduate program seeking a Technical degree.
  • Excellent customer service and communication skills.

Knowledge of the following technologies is a plus:

  • Messaging Systems: Lotus Domino, Microsoft Exchange, Novell GroupWise.
  • Hardware: Peripheral installation & configuration (scanners, SCSI cards, SCSI devices, fax boards).
  • Networking: TCP/IP protocol, Ethernet, WAN, LDAP, Active Directory, Novell NetWare.


Intern Software Engineer Colorado

Boeing

Location Aurora, CO;Colorado Springs, CO;Schriever AFB, CO

Security Clearance Required? Ability to Obtain Interim Clearance (Pre-Start) and Final Clearance (Post Start) - US Citizenship Required

about security clearance definitions
Position Description
This software engineering internship exposes engineering students to real-world complex systems. Interns will participate in software development, requirements functional decomposition, flows and allocation, integration and test. Interns will work with a mentor in a team environment; interact with customers, partners, subcontractors and suppliers. Typical duties include software support roles for development, integration and testing. Tasks include basic software development and scripting in JAVA, UNIX, C++, C#, and C in Windows and UNIX environments. There are several systems engineering intern positions co-located with multiple programs in the Colorado Region including Boeing Aurora, Boeing Colorado Springs, and Boeing Schriever AFB. Internships are generally June through August.

Competencies
People Working Together

Competencies
Software Development & Tools

Competencies
Adaptability

Competencies
Software Domain Knowledge

Competencies
Time Management

Basic Qualifications For Consideration

Are you currently enrolled in an engineering or science program at a college or university?

Will you have Junior or Senior status by September of 2013?

Typical Education/Experience
High school diploma or GED.

Other Job related information
This position requires the ability to obtain an interim security clearance prior to start and a final clearance upon completion of the government clearance process; this requires US citizenship. Prefer basic software development and testing tools including GUI development, JAVA, and C++. Clearly state your class status, month/year of graduation and major on your resume.

  • Business Unit Defense, Space&Security
  • Division Networks & Space Systems
  • Program Information Solutions
  • Job Type Non-Management
  • Experience Level Intern
  • US Person Status Required? Yes

Closing Date: 03/04/2013about closing dates

Electrical Software Engineering Intern

BoeingRidley Park, PA

Location Ridley Park, PA

Security Clearance Required? Ability to Obtain Interim and/or Final Clearances (Post Start) - US Citizenship Required

about security clearance definitions
Position Description
The Boeing Plant in Ridley Park, PA is home to the CH-47 Chinook Helicopter and the V-22 Osprey Tiltrotor. These aircraft are designed, tested, and manufactured at the site. In addition to the US military, Boeing sells these aircraft to several international customers. Boeing employs approximately 6,000 people at the site, more than 300 of them are Electrical Engineers. The plant is situated along the Delaware River approximately 10 miles southwest of Philadelphia, and 2 miles from the international airport. This position will be as an Electrical Engineering intern on a Boeing rotorcraft program: either the CH-47 or the V-22. The job will entail the development of major aircraft electrical and electronic systems such as aircraft mission computers, controls and displays, vehicle management systems, aircraft power systems, aircraft lighting, sensors, and communications or navigation systems. The specific job responsibilities may include developing requirements for such systems, defining system architecture, developing or reviewing hardware and software designs and interface specifications, testing and validation in the laboratory or in the field to ensure system designs meet operational and functional requirements, and working with other aerospace system suppliers to ensure effective system integration and customer satisfaction.

Competencies
Analytical Skills

Competencies
Engineering Knowledge and Comprehension

Competencies
Innovation

Competencies
People Working Together

Competencies
Problem Solving

Competencies
Systems Thinking

Basic Qualifications For Consideration

Are you enrolled in an Engineering Program?

Are you currently attending a college or university?

Typical Education/Experience
High school diploma or GED.

Other Job related information

  • Business Unit Defense, Space&Security
  • Division Engineering
  • Program Bma-Global Strike
  • Job Type Non-Management
  • Experience Level Intern
  • US Person Status Required? Yes

Closing Date: 04/01/2013about closing dates