PURPOSE AND SCOPE:Supports FMCNAs mission, vision, core values and customer service philosophy.
Adheres to the FMCNA Compliance Program, including following all regulatory and FMS policy requirements.
Supports FMS Director of Communications in the production and execution of communications. As assigned, researches, writes, edits and proofreads original copy and content developed by others to meet the differing messaging needs of patients, employees and public audiences.
DUTIES / ACTIVITIES:
CUSTOMER SERVICE:
· Responsible for driving the FMS culture though values and customer service standards.
· Accountable for outstanding customer service to all external and internal customers.
· Develops and maintains effective relationships through effective and timely communication.
· Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
PRINCIPAL RESPONSIBILITIES AND DUTIES
· Researches, writes and proofreads copy for newsletters, marketing material, public relations and other multi-channel communications.
· Contributes to projects within the department that require writing expertise as assigned.
· Conducts research on assigned topics, interviewing subject matter experts as needed to assist with drafting and finalizing content for internal approval prior to distribution.
· Writes clear, accurate, and engaging original copy appropriate to target audiences.
· Ensures proper usage of brand, voice, and style, as well as organization, grammar, syntax and sentence structure, and punctuation.
· Proofreads content, paying strict attention to detail, and edits as appropriate.
· Demonstrates a sense of corporate responsibility and commitment.
· Remains open to change and new information, and able to incorporate into multi-channel content development with messaging aimed at the patient, employee and public audiences, including online content.
OTHER:
· Other duties as required and assigned.
PHYSICAL DEMANDS AND WORKING CONDITIONS:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION
Candidate for Bachelors degree in related area (English, Journalism, Communications).
Available to work 40-hour work week on-site.
EXPERIENCE AND REQUIRED SKILLS
Promotional writing, editing, proofreading and production experience, and knowledge of writing conventions required. Experience in a health care environment preferred.
Demonstrated successful experience in writing for patients/consumers, employees and the public required.
Strong interpersonal and communication skills with the ability to present concepts and share ideas with others required.
Ability to work as a team member to partner with other departments and varying levels of staff and management required.
Ability to work quickly and efficiently to meet deadlines in a computerized environment required.
Excellent organizational, problem solving and business acumen skills required.
Ability to take guidance and direction and translate it into action required.
Note: Candidates for this role are encouraged to submit a portfolio of writing samples for review.
PHYSICAL DEMANDS AND WORKING CONDITIONS: The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION: Actively pursuing a college degree in similar major
EXPERIENCE AND REQUIRED SKILLS:
Previous work experience preferred.
Excellent oral and written communication skills
