Internship - Summer 2013 Job
Amerigroup —
Virginia Beach, VA
Internship - Summer 2013
Job ID 2013-21652 # Positions 1
Location US-VA-Virginia Beach
Search Category Organizational Development - All Openings
Type Intern Posted Date 1/10/2013
Additional Locations ..
More information about this job:
Summary:
The Summer Internship Program is a ten-week program consisting of various assignments through corporate departments combined with leadership development. Internships will be assigned to one department for the entire program, but will attend training and development meetings in an environment with other interns. Interns may work with the following departments: Call Center Operations, Healthcare Management Services, Provider Services, Finance, Information Technology, Marketing and Business Development, Communications, Human Resources and Health Plan Operations. Internships will focus on building general business knowledge, while receiving mentoring and leadership opportunities.
Responsibilities:
Based on assignment, PRIMARY RESPONSIBILITIES may include one or more of the following:
1. Research and Analysis
a. Assists with research, analytics, and support efforts related to new markets, new products, mergers and acquisitions.
2. Process Improvement and Documentation
a. Assists with project analysis (operational, analytical, and financial) aimed at maximizing revenue and efficiencies while reducing medical, administrative, and other costs.
b. Contributes to the development and documentation of policies, procedures, and processes.
3. Project Management
a. Assists with the development and monitoring of project schedules, budgets, and resources.
b. Communicates key areas of concern or risk toward progress and goals.
4. System Development, Testing and Implementation a. Assists in the development, testing and implementation of systems to improve performance, service, and/or management of key areas.
5. Reporting
a. Assists with monthly reporting to include budget variances, compliance review, and performance metrics analysis.
b. Maintains reports and tracking systems using database applications, such as MS Access and Excel.
6. Program Management a. Supports Healthcare Management Services programs for the prevention/maintenance of physical, developmental, emotional, and addictive diseases.
7. Supervision and Workforce Management
a. Supports the business operations of the National Contact Center and management of call center staff.
b. Reviews metrics, productivity, and service levels needed for workforce management, quality assurance, and improvement initiatives.
8. Overall Business/Market/Healthcare Knowledge
a. Acquires an understanding of the business processes in operational areas.
b. Acquires an understanding of the relationships and interdependencies between departments.
9. Performs other duties as assigned.
Qualifications:
EDUCATION AND EXPERIENCE
Education
Required:
- Successfully completed 2 years of college with a GPA Average of 3.0 or better.
- Currently enrolled in an accredited college or university actively pursuing a Bachelor's degree.
Years and Type of Experience Required:
Required:
- None
Preferred:
- General Business Knowledge.
- Project management experience and/or project life cycle knowledge.
Specific Technical Skills
Required:
- Strong PC skills to include the MS Office Suite.
Preferred:
- Visio and Project Management Software.
- Knowledge of process improvement and project management including tools and techniques, critical path method, program evaluation and review technique, resource balancing, and cost estimating.
PHYSICAL REQUIREMENTS
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must be able to operate general office equipment including but not limited to: computer, phones and related media and information devices.
- Ability to communicate both in person and/or by telephone.
- Must be able to travel as needed and adhere to Amerigroup travel policies and procedures.