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Internship Program Developer

State of Michigan Kent County DHSGrand Rapids, MI
We are seeking an INTERNSHIP PROGRAM DEVELOPER to assist in creating a transportation volunteer program. -Develop a strategy for the recruitment of volunteer drivers -Organize internship orientation and interviews using current department policies. -Assist department supervisor in organizing intern schedules -Clearly convey and receive information and ideas that assist in building an initiative volunteer program -Effectively assist department supervisor with volunteer concerns -Interpret and apply instructions and guidelines per department supervisor The Program Developer will enhance the current internship and volunteer program at Kent County Department of Human Services through the Community Resource Program by focusing on and building the pool of volunteers for client transportation. The following are the responsibilities and goals of the special project and should be completed before the end of the Intern Program Developers required hours. Implement a strategy for the recruitment volunteer drivers working under the direct supervision of the Transportation supervisor. Employs technology to improve the efficiency and effectiveness of the current program, including electronic recruitment and use of staffing/scheduling software. Provides suggestions, guidance, informational and support services for current volunteers. Serves as a liaison between current driver volunteers and the Kent County Department of Human Services. Assist with the exit interview process of volunteers and discuss findings with management to determine if improvements should be made in the program.

DHS Eligibilty Specialist Intern

State of Michigan Kent County DHSGrand Rapids, MI
Department of Human Services in Grand Rapids has implemented an innovative kiosk application system called MIBridges. We are seeking interns to manage the lobby area and assist incoming clients with online applications and or assist with these needs through an offsite community partnership. ? Assist clients in completion of electronic application forms and explain program requirements ? Familiarize yourself and refer clients to other agencies or service programs as appropriate ? Clearly convey and receive information and ideas that engage clients to help them understand and retain the message ? Effectively meet client needs by building a productive relationship and taking responsibility for client satisfaction ? Interpret and apply instructions and guidelines to resolve work concerns ? Familiarize yourself with agency programs and policies ? Provide quality customer service to resistant clients ? Work with a diverse population ? Diffuse volatile situations ? Navigate and troubleshoot online application system, MIBridges ? Scan and upload documents ? Interact professionally with all Department of Human Services staff and clientele ? Ability to accurately and efficiently record daily hours and duties using Microsoft Word and Excel ? Arrive and leave timely for scheduled shift ? GOAL: To provide quality customer service to Kent County's most vulnerable population by independently determining client need and assisting them in applying for the most beneficial state assistance programs such as Food Assistance, Medicaid, Child Development & Care, and other programs administered by the Department of Human Services. ? Interns must also agree to maintaining confidentiality and conducting a professional demeanor at all times ? Will accept academic college credit but academic college credit is not a requirement for this internship