User Experience Design - Creative Designer
The Concept Development and Implementation team is a multi-disciplinary group of usability specialists, information architects, creative designers, and front-end technologistsall of whom focus primarily on the end user experience. This team works across various areas of the wireless division of AT&T, including stores, call centers, phone systems (IVR), marketing, and internal projects.
The user experience professional will perform graphic design, interaction design, and front-end development for AT&Ts customer and user-facing systems and communications. This position will be responsible for translating business objectives into design concepts and strategies to improve the appeal, usability, and effectiveness of customer and user facing interfaces.
Responsibilities:
User Experience Design for self-service applications used in AT&T retail stores. Specifically:
Design interactive applications for kiosks and multi-touch interfaces
Utilize pre-defined brand specifications, while creating unique and surprising experiences
Create designs that compliment and integrate into existing interfaces.
Design out-of-the-box solutions that translate business requirements into creative, feasible design solutions.
Together with Information Architects, communicate designs through fully documented wireframes and design comps
Collaborate with other designers on the team, including giving and receiving constructive critiques
Conduct design walkthroughs for clients and developers, and respond to changing needs and information
Prioritize, multi-task, and manage work to meet critical project timelines in a fast-paced, constantly changing environment
Qualifications:
Primary focus: Graphic Design & Interactive Media; Supporting Information Architecture skills are a plus.
A design portfolio including problem statements, design rationale, concepts, and end product is required.
Excellent user experience design utilizing an iterative design approach
Excellent creative design, graphic design, and interaction design skills
Strong writing, verbal and overall communication skills.
Thorough approach to all work; a desire to go beyond minimum requirements
Ability to collaborate with those in other disciplines (information architecture, development, quality control, business analysts, clients)
Self-motivation and strong organizational skills
Proficient with Photoshop, Illustrator, Flash, and PowerPoint
Experience with Microsoft Expressions, Adobe Flex, Dreamweaver, and Visio is a plus
Experience designing for kiosks or multi-touch interfaces is a plus
Education:
Major: Interactive Media, Graphic Design, Industrial Design, Human Computer Interaction, or related degree. Masters Degree in related field is a plus.
