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GFCC Strategy & Process Improvement Intern

J.P. Morgan Chase
JPMorgan Chase Co. (NYSE: JPM) is a leading global financial services firm with assets of $2 trillion and operations in more than 60 countries. The firm is a leader in investment banking, financial services for consumers, small business and commercial banking, financial transaction processing, asset management, and private equity. Global Financial Crimes Compliance (GFCC) team is part of The Global Compliance Regulatory Management department which is responsible for the provision of compliance services to the Firm. The Global Financial Crimes Compliance (GFCC) organization has over 700 staff members across the world. The team covers both global and business-aligned functions supporting the firm's Anti-money laundering, Sanctions, and Anti-corruption programs and is lead by the BSA/AML Officer and the AML Operations Executive. The Business Management team performs a number of functions that contribute to a well-run department including Talent Management, Communications Strategy and Resource Strategy. The Business Management Lead role oversees a staff of four and covers the following functions: In January of 2012, the firm restructured Corporate Anti-Money Laundering (AML) Compliance to consolidate the administration of three programs - the firm's global AML program, the OFAC and Sanctions Program and the Anti-Corruption program - to ensure close alignment and coordination among the compliance professionals throughout the firm. The new global structure enhances the firm's ability to ensure the application of common practices, program metrics and operations globally, while still retaining the critical link between the LOB compliance teams and their respective business partners. The AML Enhancement Program is being constructed to address known issues and review key AML program elements that will strengthen the firm's ability to effectively guard against the abuse of our products and services by criminals. The Program scope incorporates commitments made to our regulators and includes initiatives that focus on improved organization and governance, consistency and robustness of procedures and controls, model validation, targeted investment in technology, use of metrics, employee training and reporting. As part of this effort, we are building a new capability to scope and drive process improvement, organizational change and functional strategy projects across the AML operations space. The group will support both major strategic change programs across organization and more discrete high-impact programs within specific areas. The objectives of the group are to:
  • Work across Corporate and LOB AML Compliance and Compliance Ops areas to identify synergies
  • Drive performance improvement through improved end-to-end process design and management
  • Ensure that the organization is structured optimally to deliver efficient and effective solutions to business partners and customers
  • Drive productivity improvements and reduce non-value adding expense
  • Promote more effective use of existing tools and processes (and eliminate those that are not used or are ineffectual)
  • Identify and support the development of new capabilities
  • Identify / develop metrics to best manage the organization
We are currently seeking Analyst-level project staff who can work with the senior management of Strategy Process Improvement team to assess complex business/process issues, identify actionable opportunities and design solutions. The Analyst will run all aspects of workstreams for which s/he is responsible. Activities may include developing and implementing work plans, conducting interviews with clients, analyzing various data sources, compiling presentations and syndicating results with partners across the firm. Candidates for this role should be highly-motivated, self-starters with strong analytical and quantitative skills. The candidate will work closely with senior managers across the firm, so strong written and oral communication and presentation skills are a must. Previous experiences in strategic and tactical process improvement initiatives and/or management consulting project experience are highly desirable. An understanding of banking operations and technology is preferred but not required. Responsibilities:
  • End-to-end delivery of workstream(s) as part of major change programs and process improvement consulting projects across JP Morgan Chase support functions
  • Conduct interviews with key contacts across the organization to gather baseline information
  • Gather, model and analyze data to test hypothesis and size opportunities
  • Work closely with senior management to develop and refine recommended solutions to address issues and capture opportunities
  • Compile presentations to summarize findings/recommendations and take part in syndication process to senior management
  • Partner with stakeholders to create and launch tactical implementation plans
  • Build and maintain excellent relationships with internal clients and colleagues
  • Actively involved in recruiting for rotational programs across the firm and help bring in junior talent