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Gaming Community InternBookmark This
Mountain View, CA
Posted: November 17 2015
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SNK is a global digital marketing pioneer with expertise in Chinese and U.S. gaming markets.
We integrate traditional PR with new digital marketing and offer our clients full suite of marketing solutions including media buy, market analysis and social and content marketing. We partner with 200+ world-class brands including Tencent, Supercell and EA.
Founded in 2006, acquired by BlueFocus Communication Group in 2011. We have achieved the high level of performance and efficiency for our clients and partners. Our revenue in 2014 topped $300 million.
About BlueFocus Communication Group
BlueFocus is the No.1 marketing communication firm in APAC and No.19 worldwide, with $980M revenue in 2014. It is a public company with market cap $5.5 billion.
We are looking for a Gaming Community Intern who is responsible for the day-to-day operations of the community, including generating engagement content to increase player retention and satisfaction. Externally, the Community Intern will communicate directly with players in-game, maintain a visible presence in game-related venues, and assist the customer support team in resolving community-related issues. Internally, the Community Intern will report player feedback, advocate for player suggestions, and compile community-related metric reports to share with team leads.
Responsibilities-Communication with players directly, building strong relationships, and maintaining an external presence throughout social media and in-game channels
-Fostering a user-friendly environment on community message boards
-Enforcement of the official website rules and guidelines
-Writing, reviewing, and coordinating blog content and internal messaging
-Improving and managing forums and world chat, including topic and message creation, and appointing and managing moderators
-Ensuring the community team and players stay informed of company goals and activities
-Advocating internally to ensure development is informed of player needs
-Assisting design and customer support teams as needed
-Tracking player issues and discussion patterns via the forums and other social media
-Compiling and distributing community-related metric reports
-Defining and maintaining community strategy, including methods of engagement, content creation, moderation policies, website features, and event planning
-Creating new opportunities to engage our users that promote conversion, recurring payments, and increase retention and product loyalty
-Additional duties as necessary