Customer Success Manager - Fast Growing Software Company - Online

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Follow Up Boss
 Virtual
Company Location: Sunnyvale, CA
Application Deadline: Available Year-round
Position: Full-time, Paid

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Description

I'm looking for a Customer Success Manager with a proven track record in service to help make Follow Up Boss a leader in customer support.

We are a fast growing software company providing simple software to real estate agents and teams in the USA. Customer support is a KEY component in helping our customers achieve their goals.

As the Customer Success Manager, you'll be helping agents and teams setup their accounts, implement best practices and be successful implementing our software and growing their business.

You'll also be on the front lines; writing emails and talking to customers, as well as supporting me by delivering reporting, recommendations, and developing other metrics to track customer success.

Deadline to apply is Sunday 3/10.

* This is a full-time position. You would start as contractor and, after a trial period, transition to employee.
* You can work from anywhere.
* You would work 9am - 5pm Pacific Time Mon - Fri.

No questions or exceptions, please. To apply fill out
this survey http://www.surveymonkey.com/s/HMCPDMK

-Dan

Responsibilities

Weekly responsibilities include:

* Welcoming and onboarding new customers
* Helping customers setup accounts
* Responding to customer questions and recommendations
* Monitoring existing accounts and helping clients improve their outcomes
* General Admin / Answering the phone / Answering website chat

Requirements

This position is for someone who loves talking to people and can drive our customer service to another level.

You would work 9am - 5pm Pacific Time Mon - Fri.

How To Apply

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