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Posted: July 28 2015
Company Location: Menlo Park, CA
Application Deadline: Available Year-round
Position: 7 Part-time, Paid
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DescriptionBadgeville is the world's leading business gamification solution for enterprises. We help businesses increase employee engagement and customer loyalty. Leading brands such as American Express, Walmart and Medtronic rely on Badgeville to drive business result
Responsibilities--Assist with managing a team of call center representatives.
--Handle escalated calls and be readily available when reps need assistance.
--Answer customer inquiries by email or phone.
--Monitor phone queue and keep reps aware of inbound calls, calls waiting and abandonment rate.
--Motivate and encourage reps through positive communication and feedback.
--Provide announcements of any new information related to products, promotions, procedures, customer needs or company changes.
--Monitor individual and team results to identify and act on both positive and negative performance trends.
--Maintain a vast understanding of the product catalog.
--Communicate with various departments throughout the company to ensure proper workflow.
--Use standard Office programs and internal applications.