Operations Intern

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New World Now LLC
5307 S 92nd St Suite 126
Hales Corners, WI
Posted: April 11 2017
Application Deadline: May 30, 2017
Position: Full-time, Paid
Timeframe: 05/31/17 — 01/01/18

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Description

Full-Time On Site

The Operations Intern will be involved in supporting software targeting towards the early child care industry. This position will expose the candidate to a wide variety of skills and tasks centered around the software business. The individual will work towards achieving resolution on any external/internal support request or critical defect that relates to software development. A request can include changes to data, infrastructure or code, while a defect is anything that prevents the normal or expected use of the system.

Responsibilities

Responsibilities

* Provide second level of support for internal and external requests

* Ability to plan, implement, evaluate and report activities conducted

* Work to resolve blocking and critical software bugs

* Work closely with Operations Lead to learn and develop best practices

* Communicate resolution of defects and requests to stakeholders and end-users

* Answer client questions about the software by investigating the underlying code and architecture

* Debugging skills to troubleshoot software/infrastructure issues

Requirements

* A knack and desire for troubleshooting difficult problems

* Solid communicator with great customer service skills

* A basic to advanced understanding of SQL and relational database management systems

* Meticulous and cautious

* Desire and curiosity to learn about

o Continuous Integration & Deployment

o SQL (SSRS/SSIS)

o Reporting Tools

o C#, ASP.NET, WebAPI, Knockout, TypeScript

o Azure & cloud based architecture

o Microsoft technologies and best practices

* Self-motivated to keep up with IT best practices and industry standards

* A basic understanding of software development life cycle

* Eager to quickly pickup on new technologies

* Comfortable working in a highly collaborative environment.

* Very receptive to receiving and implementing feedback

How To Apply

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