Student or Entry-Level Job

Contact center software consultant

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Interact Strategies
Montague st
Brooklyn, NY
Posted: September 30 2016
Application Deadline: Available Year-round
Position: 2 Full-time, Paid

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Description

Interact Strategies designs, implements and supports integrated cloud and premises contact management solutions, enabling businesses of all sizes to provide faster response time and improved service and interaction quality with the communities they serve.

With our simple, Omni-channel approach to communications, we provide centralized administration of voice calls, chat, e-mail, social media, fax, recordings and more.

Responsibilities

Deliver technical consultation to customers
Implement software solutions based on customer requirements
Provide technical assistance customers
Provide hands-on and remote phone/email assistance to Customers
Responsible for staying abreast of current technologies and industry trends - training development on a constant basis
Up to 20% per annum travel.

Requirements

Professional experience with Microsoft Windows based solutions.

* Professional experience working with IP networking or telephony applications or call center software a song plus

Excellent verbal, written and presentation communication skills

Ability to work in a team to meet critical deadlines
Uses computer frequently
Moves objects weighing 10-25lbs
Installs/removes computer equipment in labs/offices

Skills

Required - Technical Ability, English, Computer Applications
Preferred - Microsoft Certified Professional

How To Apply

Apply
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