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Contact center software consultantBookmark This
Posted: September 30 2016
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DescriptionInteract Strategies designs, implements and supports integrated cloud and premises contact management solutions, enabling businesses of all sizes to provide faster response time and improved service and interaction quality with the communities they serve.
With our simple, Omni-channel approach to communications, we provide centralized administration of voice calls, chat, e-mail, social media, fax, recordings and more.
ResponsibilitiesDeliver technical consultation to customers
Implement software solutions based on customer requirements
Provide technical assistance customers
Provide hands-on and remote phone/email assistance to Customers
Responsible for staying abreast of current technologies and industry trends - training development on a constant basis
Up to 20% per annum travel.
RequirementsProfessional experience with Microsoft Windows based solutions.
* Professional experience working with IP networking or telephony applications or call center software a song plus
Excellent verbal, written and presentation communication skills
Ability to work in a team to meet critical deadlines
Uses computer frequently
Moves objects weighing 10-25lbs
Installs/removes computer equipment in labs/offices
SkillsRequired - Technical Ability, English, Computer Applications
Preferred - Microsoft Certified Professional