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Help Desk/Jr Network Administrator in ChicagoBookmark This
832 W. Superior Street
Posted: February 19 2017
Application Deadline: Available Year-round
Position: Full-time, Paid
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DescriptionWe are seeking a Help Desk/Jr Network Administrator intern, as outlined below (hopefully leading to full-time). Everywhere Wireless owns, manages, and controls a Chicago-based Gigabit Internet Network, designed exclusively for multi-family communities within Chicago. EW’s network offers a 99.9% guaranteed uptime with speeds of more than 1,000 Megabits per second, also known as Gigabit speeds. Everywhere Wireless is the same company who partnered with the City of Chicago to deliver Wi-Fi to many of Chicago’s beaches and parks, and most recently, set a Chicago record for the fastest Internet in all of Chicago, as reported by Crain’s Chicago Business. More information about Everywhere Wireless can be found at www.EverywhereWireless.com or by calling (866) 923-0982.
RequirementsWe have an opening for a Help Desk/Jr Network Administrator in our corporate office. The Help Desk / Jr. Network Administrator will provide support to end users, customers and the IT Manager. This position is the first level support and central contact for issues and problems received via emails and telephone.
Duties and responsibilities:
*Provides technical support to all operations within the company.
*Diagnoses and resolves computer hardware, software and network issues.
*Acts as point of contact for technical issues and requests.
*Installs, configures, supports and removes personal computer software including but not limited to Microsoft Vista, Windows 7, Office, Anti-Virus.
*Responds to technical support requests and resolve issues when appropriate on a first-come, first-serve basis. May also diagnose and resolve problems with LAN hardware and software.
*Determines status of data and phone jacks in the facility.
*Creates and manages security groups on the shared drives as authorized by IT Manager or Director.
*Maintains inventory of all hardware and software.
*Prepares documentation of IT related technical procedures, configurations and updates.
*Perform server and security audits, system backup and recovery and other technical administrative tasks as assigned.
*Collects and compiles reports for the IT Manager as needed.
*Tests potential new hardware and software systems to assure reliability and compatibility with existing systems.
*Available 24/7 on call for emergency IT issues.
*Performs other duties as assigned.
*Windows Operating systems -- Windows Vista, Windows 7, Windows Server 2008 and 2012.
*Working knowledge of TCP/IP, Active Directory, MS Office Applications.
*Working knowledge of Mobile IOS and Android.
*Working knowledge of VMWare.
*Ability to work with users at many technological levels.
*Ability to manage multiple priorities.
*Strong troubleshooting skills.
*Willing and able to document procedures, and work progress.
*Provide daily technical support for on and off site users. Excellent work ethic, positive attitude and sense of urgency.
*Strong customer service orientation.
*Good communication skills.
*Microsoft certification(s) in Windows Vista, Windows 7, Server a plus.
*Active Directory, SQL Server, Exchange Server, VPN, Routing, Telephony, or Firewall knowledge a plus.