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Operations Representative InternshipBookmark This
J&A Freight Systems
4704 W. Irving Park Road, Suite 8
Posted: October 02 2015
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DescriptionFor nearly 30 years, J&A has provided third-party logistics expertise to our clients with one fundamental principle in mind: to offer superior service at competitive pricing. Our mission is to provide reliable transportation services and solutions at competitive pricing while treating every customer with courtesy and respect. We stand resolved to our commitment to quality service and technology to create value-added partnerships for our clients.
As one of the fastest growing, technology driven, privately owned third-party logistics companies in the United States, J&A Freight Systems has a wide array of positions available to suit your particular skills and long term career goals. Our work environment is casual, intense, and nothing less than rewarding. Give yourself the opportunity to work with the leaders in the transportation and information management industries.
The position of the Operations Representative supports Customer and Carrier Representatives in scheduling, tracking, dispatching, and locating carriers for transport of freight. Operations Representatives will develop an ability to anticipate transportation related problems, communicate those issues to various departments within the organization, and facilitate a resolution. In addition to general office coordination, this visible position provides timely, accurate and courteous service to the customers and vendors at J&A Freight Systems.
ResponsibilitiesDispatching: Pre-qualify drivers for dispatch. Provide drivers/draymen with directions to shippers and consignees. Provide accurate and detailed shipment information. Update the Transportation Management System (TMS) as needed.
Tracking: Provide Customer Service Representatives with detailed, accurate, and specific information pertaining to each load. Update the Transportation Management System (TMS) as needed.
Load Management: Obtain current shipment status and accurately monitor the progression of the shipment. Co-ordinate with internal customer service and sales departments to resolve problems in a satisfactory way.
General Office Coordination: Answer phones, file, ensure customer files are current, data entry, and obtain proof of delivery.
RequirementsMust be fluent in the English Language and currently enrolled in an undergraduate or graduate Supply Chain Management (or related) program.
SkillsRequired - Excellent organizational skills, Business Networking, Multi-tasking Capabilities, Proactive, Decision Making Skills, Excellent communication skills
Preferred - Persuasive Communication, Strategic Influence