It Intern

internship - part time,

Party Rental Limited
Teterboro, NJ
Closed
Posted 92 Days ago
Party Rental Limited
Teterboro, NJ
internship - part time,
Posted 92 Days ago
Closed

Description

IT Intern Party Rental Ltd. - Teterboro, NJ3.0 3 hours agoPart-timeEstimated: $31,000 - $42,000 a year Apply Now Education * Bachelor's Degree * High School Diploma or GED Skills * TCP/IP * TCP * Microsoft Office * Analysis Skills * DNS We are currently seeking qualified intern candidates to participate in our paid Summer 2019 Internship Program within the Information Technology Department. Primary responsibilities will be handling incoming Service Desk requests over the phone and email; including routing incidents to the appropriate group or groups. The intern will also be responsible for our first contact resolution incidents such as password resets and unlocks. Minimal travel in between our local offices in the NY metro area may also be required. KEY RESPONSIBILITIES: * Provide first-tier computer and software support and response to users on-site and via telephone. * Update existing support tickets and monitor new tickets in the Hippo Help Desk Ticketing software. * Perform PC setup and maintenance, including operating system and software installation either for new hires or hardware refresh. * Perform LAN and remote access/VPN troubleshooting to isolate and resolve problems. * Perform maintenance and administration of PC based applications including email, MS Office, internet browsers (IE, Chrome, Firefox) anti-virus software, and other department-specific applications. * Catalog and maintain PC and laptop hardware, software and warranty inventory. * Document and update all IT support processes on a continual basis. Document related issues to maintain an IT knowledge base. * Provide weekly status report on open and resolved issues. * Provide onsite support for Teterboro and metro area locations. * Perform any other duties related to Information Technology as assigned. EXPERIENCE REQUIREMENTS: * Pursuing a Bachelor of Science Degree in Computer Science or Information Systems * Working knowledge of PCs and peripherals in a networked environment. * Working knowledge of Windows operating systems. * Working knowledge of Ethernet, TCP/IP, DHCP, and DNS. * Working knowledge of MS Office, * Working knowledge remote support tools (RDP, VNC, etc). * Under supervision, proactively follows up on outstanding issues/tickets. * Strong analytical, prioritizing, problem-solving skills. * Demonstrates collaborative skills and ability to work well within a team * Ability to work in a fast-paced and deadline-oriented environment * Excellent interpersonal skills, including verbal and written communication, superb listening and follow-up abilities. * Working knowledge of PC imaging tools. * Working knowledge of mobile devices in an enterprise environment. * Independent and with desire for continuous learning to maintain a level of technical competency and business awareness as new technologies are implemented. * Superior Customer Service orientation. Job Types: Part-time, Internship Education: * High school or equivalent (Preferred) Work authorization: * United States (Preferred) Work Location: * One location Working days: * Monday * Tuesday * Wednesday * Thursday * Friday Overtime often available: * Yes

Skills

microsoft windows, troubleshooting, information technology, operating systems, software installation, hardware, computer science, dns, dhcp, ssl vpn, laptops, information systems, service desk, microsoft office, customer service

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