Company: Sundance Resort Industry: Hospitality Hotel / Resort / Lodging Cool Jobs Job Type: Full Time Country: United States State/Province: Utah City: Provo Post Date: 04/18/2019 07:00 PM Internship Title: SUMMER EVENTS/PROGRAMS INTERN Educational Requirement: Current enrollment in an accredited college or university program in recreation management, theater & media arts, or event planning or related field is preferred. Department: Programming Reports To: Summer Event Box Office & Staff Coordinator/ Programming Manager Compensation: $10.00/hour Shift: This internship will typically have part-time hours (20/wk) hours (40/wk) July 5th through August 24th. Shifts vary from 9:30am-11:30pm including days, evenings (for events), Saturdays, and holidays as needed SUMMARY The Summer Events/Programs Intern will assist the Programming Manager in the execution of summer programs and events at the Resort. Interns will ensure positive guest experience by assisting with event logistics, including Bluebird Cafe Concerts, Sundance Mountain Music, and Sundance Summer Theatre. Event dates for the Bluebird Cafe Concerts are: July 5th, 6th, 12th, 13th, August 16th, 17th, 23rd, and 24th. Event dates for the Summer Theatre are: July 18th-August 10th, Monday, Thursday, Friday, Saturday evenings plus preview nights. Other event dates may be added. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Interns will create an Experience Plan to help guide their internship experience. Each intern will frequently meet and work with a mentor to develop this plan and get the most out of their internship. During the course of the internship, we hope each intern will seize the moment, follow through, increase efficiencies, share ideas for success, be innovative, and have fun. Interns should think and act like the owner of a business, so they will be given the opportunity to work under the direction of their Division Head to propose changes that will improve the employee/guest experience. Interns will rotate work in the following areas: Provide exceptional guest service. Warmly greet guests at the start and thank guests at conclusion of events. Provide guests with directions to seating, concessions or restaurants, facilities, or other Sundance location. Accurately answer questions regarding the event and other resort happenings. Ensure accuracy of all ticket orders from sale to distribution. Exhibit exceptional phone, computer, organizational, and multi-tasking skills. Load and unload tractor pulled wagon. Check or scan tickets prior to admitting guest in venue. Resolve or communicate any ticketing errors or issues. Clean-up venue before, during and after events. Develop extensive knowledge of programming events and Sundance Resort. Assist in compiling reports. Ensure accuracy of website information related to programming and online ticket purchase information. Balance the till and accurately count daily sales receipts and complete end of shift accounting forms. Execute daily opening & closing procedures. Ensure that recycling is available and effective at events. Assist guests with recycling as needed. Share the Sundance story of environmental commitment and land preservation with guests as the opportunity arises. ALL SUNDANCE REPRESENTATIVES ARE EXPECTED TO: Embrace and promote all facets of the Sundance Guiding Principles: vision, mission, service standards, and values. Exhibit job and product knowledge to accurately support and promote all Sundance departments, amenities and programming ventures. Be flexible to meet business demands, work well under pressure, meet deadlines, and manage time appropriately. Work with a broad based constituency and provide excellent service to all internal and external guests. Demonstrate cooperative behavior with colleagues and supervisors. Keep information confidential as directed in the confidentiality agreement. Support and comply with all Sundance policies, procedures, and standards. Protect Sundance assets. Be a positive ambassador of Sundance inside and outside of work ENVIRONMENTAL COMMITMENT Support and participate in environmental programs associated with position, for example: minimize waste, recycle, conserve energy, purchase and use sustainable products, educate co-workers/guests on environmental ethic, support vendors with similar environmental ethic, decrease pollution levels, minimize the use of toxic chemicals, restore wild life habitats, and carpool with co-workers to minimize carbon emissions. All employees are invited to participate in environmental or Sundance Preserve sponsored events. DRESS CODE Sundance recognizes the impact that our image has on the guest's impression of the resort and the perception of our ability to provide professional service to our clientele. In order to best promote a positive, professional image that meets Sundance guest's expectations, managers and supervisors are required to dress in a professional, conservative fashion that is appropriate for their area. Please use the following as a minimum standard. All aspects of the Personal Appearance policy (SPL#50) must be in compliance. Employees are required to wear nametags at all times while on duty. Clothing must be unwrinkled, clean, and in good condition (no rips, tears, or frays regardless of whether accidental or fashionably placed). Blue jeans are permitted. Men's shirts must be tucked in. Appropriate skirt length is from the knee to the ankle. Tank tops, halter tops, tube tops and spaghetti straps are prohibited. Sleeveless shirts are permitted for females. Bare midriffs are prohibited. Shorts are not permitted. Dress sandals are permitted for females. Flip flops are prohibited in all areas. Fashion sneakers are allowed within department approved parameters. T-Shirts (long or short-sleeved) only allowed if they have the Sundance logo on them. Hats are not allowed. In sum: Ticket Office Staff must be dressed in a way that would be appropriate for face-to-face interaction with a Sundance guest at all times. Sundance will reasonably accommodate employees with religious beliefs or a disability that may make it difficult for that employee to comply fully with the Personal Appearance Policy. Employees should contact their supervisor or Human Resources to request a reasonable accommodation that will comply to the greatest extent possible with the policy. DISCLAIMER This is a general description of this job. All employees of Sundance Partners LTD. will be required to perform any task that is asked of him/her within legal and ethical parameters and company policy. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Computer proficiency and resort experience preferred. Current enrollment in an accredited college or university for Recreation Management, Theatre and Media Arts, Event Planning, or related field is preferred. TECHNICAL/COMPUTER SKILLS Must possess a working knowledge of word processing, spreadsheets, internet navigation, electronic mail, and two-way radios. CERTIFICATIONS, LICENSES, REGISTRATIONS LANGUAGE SKILLS Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. REASONING ABILITY Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear; stand; use hands to finger, handle, or feel; and reach with hands and arms. The employee frequently is required to walk or stoop, kneel, crouch or crawl. The employee is occasionally required to climb or balance; and taste or smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift up and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee works some of the time in an office with several other employees, and other times works outside at the outdoor theatre. Must work well in an environment with continuous flows of clients entering and leaving the office. Employee works with copy machines, faxes, and printers which can be distracting. OTHER QUALIFICATIONS Must be 18 years of age or older.