Ticket Service Representative Intern

internship - full time, unpaid

University of Michigan
Ann Arbor, MI
Closed
Posted 74 Days ago
University of Michigan
Ann Arbor, MI
internship - full time, unpaid
Posted 74 Days ago
Closed

Description

Ticket Service Representative Intern (Temp) How to Apply A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position. Job Summary The University of Michigan Athletic Department is seeking a highly talented and energetic Ticket Service Intern. The Ticket Service Intern interacts with customers to provide and process information in response to inquires, concerns and requests about tickets to the Athletic Department events and activities. This individual is responsible for providing public relations and administrative support to the Athletic Department Ticket Office and communicates and coordinates with other internal offices. Responsibilities* * Responds promptly and professionally to inquiries, requests and feedback from season ticket holders, donors, alumni, students, faculty and staff and the general public. * Provide information regarding tickets, parking, disability accommodations and other matters surrounding all athletic events. * Serve as the ticket manager for one or more Olympic Sports. * Assist ticket managers with home/away athletic events to include working in a gameday capacity. * Work with various ticket managers to learn topics to further career in ticket operations. * Provide game day assistance to individuals and coordinate high volume ticket distribution areas. * Process orders for season tickets, single game tickets, and coordinate disposition of items. * Process and balance financial transactions for tickets, parking, and donations. * Generate batch reports for University audit and prepare cash deposits. * Respond to customer complaints and inquiries and determine appropriate solutions. * Manage multiple administrative duties while responding to phone, email and personal contacts. * This position requires evening and weekend hours with advance notice. * Perform other duties as assigned. Required Qualifications* * Bachelors degree or fulfilling requirements to complete bachelors degree. * Experience within athletic department, ticket office, or customer service setting. * Must possess the ability to effectively respond and attend to customer needs. * Must be able to professionally and effectively resolve customer complaints. * Must be fully committed to delivering an Exceptional Guest Experience for every customer. Desired Qualifications* * Major in sport management or related field. Additional Information This job posting is for a University of Michigan Temporary position. Temporary employment may be full or part time, but in either case is limited in duration. Please review the full posting description for details. Background Screening The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act. Application Deadline Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended. U-M EEO/AA Statement The University of Michigan is an equal opportunity/affirmative action employer. Job Detail * Job Opening ID 168173 * Working Title Ticket Service Representative Intern (Temp) * Job Title OFFICE ASSISTANT (TEMP) * Work Location Ann Arbor Campus Ann Arbor, MI * Full/Part Time Full-Time * Regular/Temporary Temporary * FLSA Status Nonexempt * Organizational Group Intercolleg Athletic * Department Athletics * Posting Begin/End Date 4/29/2019 5/26/2019 * Salary $12.00 $0.00 * Career Interest Athletics

Skills

event planning, event management, sports management, public relations, athletics, ticket operations, responsible, customer service, auditing, general operations, screening, reporting, career development, willingness to learn, donations

Always be on the alert for potentially fraudulent job postings online. Report potential fraud to us if you're unsure about the legitimacy of a job posting or employer on Chegg Internships.

  • Never accept a check or other funds from a company to purchase materials necessary for your position.
  • Avoid and report situations where employers require payment or work without compensation as part of the application process.
  • Avoid corresponding with anyone who reaches out via text or email or outside of the Chegg Internships platform that you don't recognize.
  • Be wary of Google Hangout or Skype interviews as these are not publicly-listed numbers that can be used to verify the legitimacy of the interviewer.