Service Desk Technician-Intern

internship - full time, unpaid

Weeks Medical Center
Lancaster, NH
Closed
Posted 67 Days ago
Weeks Medical Center
Lancaster, NH
internship - full time, unpaid
Posted 67 Days ago
Closed

Description

What job title, keywords Where city, state, country Home View All Jobs ( 2,418,729 ) Job Information Weeks Medical Center Service Desk Technician-Internship in Lancaster , New Hampshire Service Desk Technician-Internship Location: Hospital Department: MANAGEMENT INFO. SYSTEMS Schedule: Temporary Shift: Day shift Hours: 80 Hours per Pay Job Details: 1-2 yrs experience preferred Position Summary The Service Desk technician is responsible for direct interaction with customers, business partners, staff, and providers. Customer service is of the highest priority. They must work closely and professionally with all IT staff and Hospital employees. The primary responsibility is to provide first contact support for end users. Qualifications Experience/Specialized Skills: �Service desk management and IT experience, preferably in a healthcare environment �Flexible schedule and the ability to adjust project needs and deadlines �In-depth hands-on knowledge of IT concepts, strategies and methodologies; in-depth knowledge of business operations, strategies and objectives Need to be enrolled in an WMC/NCH internship program. Essential Functions of the Job Primary support for all Hospital staff via phone and remote control. Logs tickets and escalates calls to appropriate IT resources Tracks incoming tickets and addresses or assigns appropriately Images and builds user computer systems according to policy and framework Ensures backup on the shelf equipment supply is adequate Creates knowledge base articles are created and updated as necessary Job Code: 82304456 Posted: May-13-2019 Current Search Criteria Weeks Medical Center Service Desk Technician-Internsh... Lancaster New Hampshire Clear All if ($('#direct_applyDiv').length) { $('.direct_highlightedText').contents().filter(function() { return this.nodeType == 3; }).each(function() { this.textContent = this.textContent.replace(' in', ''); }); $('.search-container').hide(); $('#direct_wideHeader').css('height','auto'); }; /* hide facet (hide) */ if($('#direct_disambiguationDiv h3 .direct_highlightedText:contains("(hide)")')) { $('#direct_disambiguationDiv h3 .direct_highlightedText:contains("(hide)")').parent().hide(); $('#direct_facetDisambig').hide(); }

Skills

css, service desk, backup, customer service, management, agile methodologies, it strategy, healthcare, maya, policy, knowledge base, wmi, computer operations, microsoft windows 7, help desk support

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