Client Operations Apprentice

internship - full time, paid

O'neil Digital Solutions, Llc
Los Angeles, CA
Closed
Posted 58 Days ago
O'neil Digital Solutions, Llc
Los Angeles, CA
internship - full time, paid
Posted 58 Days ago

Description

Client Operations Apprentice O'Neil Digital Solutions, LLC - Playa Vista, CA 1 day agoFull-timeEstimated: $50,000 - $69,000 a year Education * Bachelor's Degree Skills * Microsoft Word * Microsoft Office * Excel * Jira * Confluence Benefits * Flexible Spending Account * Employee Discount * Dental Insurance * Food Provided * Health Insurance ONeil Digital Solutions, LLC is a leader in providing the marketing communications and publishing needs of major corporations. We provide electronic and paper delivery solutions for Enrollment Kits, ID Cards, Direct Mail Campaigns, Directories, Catalogs and much more. Job Summary: The Client Operations Apprentice will work closely with the Client Operations and Client Services teams to gain an understanding of basic industry processes, internal workflows and streamlining initiatives. Duties & Responsibilities: * Complete required HIPAA and CMS General Compliance and Fraud, Waste and Abuse Training. * Complete apprenticeship training course that includes frequent progress assessments. * Become familiar with the types of language used in communication with members and clients. * Understand file processing automation, job submission, and inventory processes. * Become familiar with ONESUITE products and the integration with production. * Training on Atlassian Jira & Confluence tools. * Perform detailed review of client templates and year over year programming changes. * Monitoring all daily print production/ File sweeps/ File Reconciliation/ Job Monitoring/Print File verification and quality check with the client operations team. * Participate in reviews of the following processes with the production engineering and client operations teams /Litho Prep /Inventory Management/Bulk shipments /Sales samples. * Special reporting and data analytics for various streamlining initiatives. * Create, document and maintain standard operating procedures and best practices. * Critical thinking and problem solving. * Identify risks and provide proactive risk assessments. * Perform other duties as assigned. Competencies: * Perform all work and activities with honesty and integrity. * Take personal responsibility for productivity, quality and timeliness of work. * Effectively communicate (and listen) clearly, professionally, politely and persuasively in all situations; respond well and in a reasonable, timely manner. * Challenge conventional practices and use creativity and information to lead, innovate, problem solve, and implement ideas to contribute to the growth of the organization. * Must be able to multitask and work under pressure to meet tight deadlines. * Support and meet company/department goals and values. * Collaborate with co-workers to achieve common goals. Qualifications & Requirements: * Bachelor's degree from an accredited four-year college or university is required. * 0-3 year of relevant work experience in analytics, business development, developing process flows, process improvement, etc. * Proficient with Microsoft Office products (MS Word, MS Excel). * Must have a keen attention to detail, strong organization skills, and the ability to multitask on various projects. Working Conditions: While performing the duties of this job, the employee is regularly required to sit, stand, walk and use hands to type. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Job Type: Full-time Education: * Bachelor's (Required) Work authorization: * United States (Required) Benefits offered: * Paid time off * Health insurance * Dental insurance * Healthcare spending or reimbursement accounts such as HSAs or FSAs * Other types of insurance * Retirement benefits or accounts * Employee discounts * Workplace perks such as food/coffee and flexible work schedules

Skills

microsoft office, microsoft word, microsoft excel, leadership, sales, inventory management, process improvement, training, works well under pressure, responsible, general operations, productivity, multitasking, timely, proactive

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