Intern - IT - Corp LA Delaware North - Los Angeles, CA3.7 6 hours agoFull-timeEstimated: $30,000 - $38,000 a year Apply Now Education * Bachelor's Degree Skills * Customer Service * Restaurant Experience * Network * Dancing * CompTIA A+ Position Details Patina Restaurant Groups IT Department is seeking an entry-level IT professional to work in our LA Corporate office, providing support to our restaurants located in Los Angeles and Anaheim based venues. This position will provide first-level tech support for both the restaurants and corporate employees, including but not limited to help desk support. The position will be a part of a centralized support team reporting to the VP of IT at our New York office. This is a full time position. The employee will be on a rotating on-call schedule and must be able to work both weekdays and weekends, and possibly some holidays. Growth opportunity into a full-time, permanent position, upon successful completion of the internship. With these responsibilities come unlimited opportunity to develop your own career within IT. Responsibilities * First level IT support for restaurants and corporate employees (clients) * Delivery of excellent customer service to customers * Responsible for adhering to SLAs and communication protocols * Assists in creation of the IT Support knowledge base * Assists in new restaurant opening technology tasks * On site hardware and software deployment field support as needed Note: You may be called upon from time to time to perform other duties that may not be included in your job description at your managers/supervisors discretion. Qualifications * 4 year degree in IT or related field strongly preferred * Knowledge and/or experience with A+ and Network+ a plus * Relevant experience in similar role a plus * Experience with restaurant POS support preferred * Proficiency with Microsoft Windows and Office * Understanding and experience in supporting PC and laptop hardware * Skilled troubleshooting skills for computer networks and hardware * Knowledge and troubleshooting skills for wireless networks * Have the ability to engage in problem-solving and to help identify and solve current and potential IT issues in the field. * Must be able to communicate effectively through telephone, email, and in-person communications * Fluency in English with strong verbal and written communication skills * Strong customer service attitude Equal Employment Opportunity Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer. Who We Are Take your career beyond the ordinaryto the extraordinary, with Patina Restaurant Group and Delaware North. Patina Restaurant Group, a bi-coastal boutique company, continues to grow as a leader in the premium segment of the restaurant industry! Boasting approximately 80 restaurants and hospitality venues in performing arts centers, Patina Restaurant Group offers outstanding career opportunities for talented & highly motivated professionals who have an eye for detail and an appreciation for the exceptional quality and level of service they stand for. Our family of restaurants are aligned with unique architectural landmarks and cultural institutions that strive to enrich the American experience through fine arts, dance, music, theatre and performance. PRG operates exciting restaurants in world famous locations: from Lincoln Ristorante at Lincoln Center to the Sea Grill at Rockefeller Center; timeless spaces like the Michelin-starred Patina at Walt Disney Concert Hall, or fresh new collaborations like Morimoto Asia - our restaurants offer the finest in artisanal culinary inspirations. Patina Restaurant Group is a proud subsidiary of Delaware North. And at Delaware North - whether its in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants - theres no telling where your career can ultimately take you! We empower you to do great work in a company with 100 years of success, stability and growth. Delaware North is one of the largest and most admired, privately-held hospitality companies in the world, and when put together with Patina Restaurant Groups exceptional cuisine, landmark locations, and genuine hospitality the sky is the limit.