Call Quality Assurance Intern

internship - full time, unpaid

Televox
Appleton, WI
Closed
Posted 87 Days ago
Televox
Appleton, WI
internship - full time, unpaid
Posted 87 Days ago
Closed

Description

# Call Quality Assurance Intern **West Revenue Generation Services is now Salelytics! ** We are looking for a detail orientated summer intern to join our Appleton office and promote excellent call quality, product knowledge and sales conversion by providing an additional consistent monitoring measurement **Responsibilities include:** * Review sales and customer service phone calls. * Identify performance improvement opportunities from customer contact reviews, provide feedback to CS teams and drive revenue across Customer Service. * Lead QA calibration, identify process improvements and recommend solutions relating to contacts and behaviors. * Maintain quality and sales compliance strategy and notify Management of infractions in a Customer Service Representatives call quality. * Be the voice and advocate for QA team and assist with coordination of quality and sales efforts **Applicants for this position are expected to meet the following requirements:** * High School Diploma/GED * At least 18 years of age * Intermediate level Microsoft Office skills (Excel, Word and PowerPoint) * Strong analytical and communication skills **About Salelytics:** Founded in 1988, Salelytics powers revenue delivery for some of the biggest and best brands in the world using customized coverage models, best-in-class sales analytics, and dedicated Sales Pros. Our teams perform critical functions that drive back tremendous value to our partners and their customers. Headquartered in the Appleton, WI Salelytics has 1,300 employees in offices in Appleton, Wausau, & Middleton, WI, San Antonio, TX, and Makati City, Philippines. Questions: Give one of our Talent Acquisition Consultants a call today at 920-997-6927! Applications will be accepted through **5/30/19** **Equal Opportunity Employer/Veterans/Disabled** **Primary Location: **United States-Wisconsin-Appleton **Work Locations: ** **Job: **Internship **Organization: **TeleVox **Schedule: **Full-time **Job Posting: **05/23/2019, 6:45:24 PM

Skills

microsoft powerpoint, microsoft word, quality assurance, communication, calibration, microsoft office, microsoft excel, customer service, management, process improvement, strategy, organization, consulting, cooking, scheduling

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