# Call Quality Assurance Intern
**West Revenue Generation Services is now Salelytics! **
We are looking for a detail orientated summer intern to join our Appleton
office and promote excellent call quality, product knowledge and sales
conversion by providing an additional consistent monitoring measurement
* Review sales and customer service phone calls.
* Identify performance improvement opportunities from customer contact reviews, provide feedback to CS teams and drive revenue across Customer Service.
* Lead QA calibration, identify process improvements and recommend solutions relating to contacts and behaviors.
* Maintain quality and sales compliance strategy and notify Management of infractions in a Customer Service Representatives call quality.
* Be the voice and advocate for QA team and assist with coordination of quality and sales efforts
**Applicants for this position are expected to meet the following requirements:**
* High School Diploma/GED
* At least 18 years of age
* Intermediate level Microsoft Office skills (Excel, Word and PowerPoint)
* Strong analytical and communication skills
Founded in 1988, Salelytics powers revenue delivery for some of the biggest
and best brands in the world using customized coverage models, best-in-class
sales analytics, and dedicated Sales Pros. Our teams perform critical
functions that drive back tremendous value to our partners and their
customers. Headquartered in the Appleton, WI Salelytics has 1,300 employees
in offices in Appleton, Wausau, & Middleton, WI, San Antonio, TX, and
Makati City, Philippines.
Questions: Give one of our Talent Acquisition Consultants a call today at
Applications will be accepted through **5/30/19**
**Equal Opportunity Employer/Veterans/Disabled**
**Primary Location: **United States-Wisconsin-Appleton
**Work Locations: **
**Job Posting: **05/23/2019, 6:45:24 PM
microsoft powerpoint, microsoft word, quality assurance, communication, calibration, microsoft office, microsoft excel, customer service, management, process improvement, strategy, organization, consulting, cooking, scheduling