Jatc669 And Apprentice Trades Support Specialist

internship - part time, paid

Washtenaw Community College
Ann Arbor, MI
Closed
Posted 53 Days ago
Washtenaw Community College
Ann Arbor, MI
internship - part time, paid
Posted 53 Days ago

Description

Part time JATC669 and Apprentice Trades Support Specialist (Default Section) Posting Number: 0602603 Position Title: Part time JATC669 and Apprentice Trades Support Specialist Position is: New/Exper Position Type: Staff Position (Full Time/Part Time) Department/Ofc.: Economic Development Position Description: Position Summary: This position will split time between the JATC669 Sprinkler Fitter Education Program and the office of the Dean of Apprentice and Skilled Trades. Hours/Schedule: This is an outside funded position and shall not continue beyond the life of such funding. No continuing employment rights are inferred. Three (3) to six (6) hour shifts, four (4) to five (5) days per week, including some mornings and/or evenings, Monday Friday, 20-25 hours average with 26-35 hour weeks will be required for peak periods that occur between March 10 April 5, June 10 July 5, August 8 August 17, September 10 October 5, and December 10 January 5. The JATC669 Sprinkler Fitter Education Program is administered by Washtenaw Community College to provide online course training to over 2,400 United Association Local 669 Sprinkler Fitter Apprentices across 46 states. The primary role of this position is to provide student support and document processing to student Sprinkler Fitter Apprentices. A typical day in this position involves multi-tasking while providing phone support, scanning documents, uploading student data, and sorting mail. A secondary role is to assist the Instructional Design team with special course and student materials revision projects along with website function testing. This position requires computer proficiency, patience, attention to detail and excellent customer service skills. Knowledge of sprinkler fitting trade is not required. This position will also support the Dean of Apprentice and Skilled Trades one-third to one-half of the time to provide similar administrative assistant support. Essential Job Duties and Responsibilities: Hand-sort and process incoming/outgoing mail and organize documents. Create and manage Excel spreadsheets to log inventory and grader payroll. Answer phones and emails to provide accurate program and student records information with friendly and efficient customer service. Provide basic online technical support to end-users of novice ability including troubleshooting common web browser and log-in issues. Scan student documents, upload coursework and scores using AnyDoc image reading software. Identify and correct upload errors. Process student exam requests, course completions, and enrollments using Banner. Organize stockroom and restock office supply materials. Process requisitions, budget transfers, and accounts payable. Take notes, collect meeting minutes. Schedule offsite apprenticeship meetings. Operate phone center while alone and unsupervised. Open/close office, unlock/lock quarters and start-up/shut down business machines unsupervised. Assist Web Administrator with testing Moodle LMS functionality and user experience. Assist Technical Writers with proofreading and editing course text and question banks. Assist Revision Team with review, classification and management of course files on shared cloud. Assist Director with compiling statistical data and forecasting trends. Regular attendance on campus is required for this position. Other duties as assigned. Physical Demands: Ability to lift boxes up to 30lbs and make deliveries across campus unassisted. Minimum Qualifications: Minimum Required Knowledge, Skills and Abilities: Bachelors Degree and two years of related work experience OR the equivalent combination of education and work experience. Previous experience in a customer service role. Proficiency using Windows OS, MS Office and leading web browsers with an ability to troubleshoot and solve some common problems and user errors. Accurate computer keyboarding skills of 30+ wpm. Able to use and troubleshoot business machines such as scanners, printers and copiers. Excellent interpersonal and communication skills. Excellent English grammar, writing style, and reading comprehension. Able to format Excel cells and write simple formulas. Able to work independently with minimal supervision, including opening or closing the call center office unassisted. Able to lift boxes up to 30lbs and make deliveries across campus unassisted. Able and enthusiastic to work short Three (3) to six (6) hour shifts, four (4) to five (5) days per week, including some mornings and/or evenings, Monday Friday, 25 hrs average. 26-35 hour weeks will be required for peak periods that occur between March 10 April 5, June 10 July 5, August 8 August 17, September 10 October 5, and December 10 January 5. Preferred Qualifications: Additional Preferred Qualifications: Previous experience using LMS software such as Moodle, Blackboard, Canvas. Previous experience using a records management database. Posting Date: 05/22/2019 Closing Date: Open Until Filled Yes Special Instructions to Applicants: Please complete all sections of the application and submit required documents. Washtenaw Community College seeks to recruit and retain a diverse workforce as a reflection of our commitment to serve our diverse community and to build on the success of our students faculty & staff. Washtenaw Community College is committed to creating an inclusive, welcoming environment. Washtenaw Community College is an Affirmative Action/Equal Opportunity Employer. Salary/Hourly Rate: $17.96 Salary Comments:

Skills

banking, microsoft excel, training, forecasting, funding, microsoft windows, troubleshooting, technical support, customer service, retail, editing, accounts payable, organization, writing, economic research

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